Great service from an employee when I ran into difficulties with checkout. Was an IT issue but the staff member helped me to get the items I wanted at the correct prices.
Yes, I would recommend the Tate Shop. Lots to choose from, but I did need to persevere to find the items I wanted. I need to look again at how you categorise your items for sale - eg period, artist,...
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Ruby
Tate Online Shop
6 years ago
Thank you for your lovely review of our shop and your great feedback. We appreciate the item you took to pass on these suggestions which we can use to help improve the searching and layout of our website. I have passed your comments onto the team, and hopefully next time you shop you'll be able to find those trays easier!
Best wishes,
Ruby, Tate Online Shop
Recenze produktu
Ruby
Tate Online Shop
6 years ago
Thanks for the feedback. We'll definitely be keeping the 'Bigger Splash' range in stock. It's a best seller and we love them too!
Far too expensive for what it is even it was on sale!
Ruby
Tate Online Shop
6 years ago
I'm sorry to hear that the quality and size of the items you received from us was not as expected. We are more than happy to accept returns on the items for a full refund. I have send through all the details for returns to you via email, so if there are any items you wish to return you can do so.
Please get in touch if you have any further questions.
Best wishes,
Ruby
Recenze produktu
Ruby
Tate Online Shop
6 years ago
We are sorry to hear this item was not as you expected. We do include item sizes on our products, but understand sometimes this can be hard to visualise! I have sent through information on returning the items for a full refund to your email address if you do not wish to keep the item.
Best wishes,
Ruby, Customer Services
Ruby
Tate Online Shop
6 years ago
We are sorry we had to refund you for the ring as we were out of stock. We are constantly working to ensure our stock is accurate and the issues with this item have been passed onto our IT team.
Best wishes,
Ruby, Tate Customer Care
Ruby
Tate Online Shop
6 years ago
Sorry to hear you were disappointed in the quality of this item, I have passed on your feedback to the merchandise team to consider when developing similar products in the future. We will be happy to provide a full refund for this item. I have sent through information on returning the items to your email address if you do not wish to keep them.
Best wishes,
Ruby, Customer Services
Ruby
Tate Online Shop
6 years ago
I'm sorry to hear this item was not as you expected. We do include item sizes on our products, but understand sometimes this can be hard to visualise. We are happy to accept the rattle back, I have sent through information on returning the items for a full refund to you.
Thanks for leaving a review of the Steel Pipe's t-shirt, glad to hear you appreciate the design and quality. I'll pass your comments on to our merchandise team so we can ensure we have more grpahic t-shirts for future exhibitions!
Tate’s mission is to promote knowledge, understanding and enjoyment of art, and our shops support this through the products we sell, many of which are commissioned specially, which aim to reflect and support the work of Tate. The profits that are made by Tate Enterprises are directly covenanted to Tate.
Your purchase plays a vital part in enabling Tate to continue its ambitious programme and activities.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Tate’s mission is to promote knowledge, understanding and enjoyment of art, and our shops support this through the products we sell, many of which are commissioned specially, which aim to reflect and support the work of Tate. The profits that are made by Tate Enterprises are directly covenanted to Tate.
Your purchase plays a vital part in enabling Tate to continue its ambitious programme and activities.