Recenze společnosti Tailored Travel

Dear Mr & Mrs Paterson, thank you for taking the time and trouble to post your review. Our first concern is that our clients have a wonderful experience before, during and after any Tailored Travel tour. The fact that the food at your hotel fell some way short of your expectations is a great disappointment to us, particularly as we have been successfully organising tours for your Society since 2009. Can you leave it with me for a few days while I make enquiries to enable me to give you a full and considered reply.

John English, Managing Director

Dear Mr & Mrs Paterson, following on from my earlier reply, i seems from what you and some others are saying that the food on offer at the hotel fell below the standard that you should be entitled to expect. During our last inspections in March 2017 and March 2018 the buffet breakfasts were plentiful if unexciting. For the many tours we had at the hotel last year we received no adverse comment on the food or the hotel itself. We have raised the issue with the hotel and, while it may be of little comfort to you, your input has enabled us to ensure that the hotel will strive to improve for future groups. I am very pleased that you felt able to report that you enjoyed the remainder of the tour. I do hope that you will judge us on the remainder of the tour and that we will be able to welcome you on another Tailored Travel holiday with Wendy and your group in the future. John English, Managing Director

Dear Mr & Mrs Paterson, following on from my earlier reply, it seems from what you and some others are saying that the food on offer at the hotel fell below the standard that you should be entitled to expect. During our last inspections in March 2017 and March 2018 the buffet breakfasts were plentiful if unexciting. For the many tours we had at the hotel last year we received no adverse comment on the food or the hotel itself. We have raised the issue with the hotel and, while it may be of little comfort to you, your input has enabled us to ensure that the hotel will strive to improve for future groups. I am very pleased that you felt able to report that you enjoyed the remainder of the tour. I do hope that you will judge us on the remainder of the tour and that we will be able to welcome you on another Tailored Travel holiday with Wendy and your group in the future. John English, Managing Director

Dear Mr & Mrs Hughes, thank you for taking the time and trouble to post your review. I am very sorry that the Majestic Hotel did not live up to the standards you should expect on a Tailored Travel holiday. It is a hotel we have used for many years now and always with excellent reviews. I know that the management of the hotel has recently changed and I have forwarded your comments to them. Once I have their reply I will email you directly. 

John English, Managing Director