Dear customer (who wishes to remain anonymous), We’re really sorry to read your review and to hear that you felt let down.
When you placed your order on 25th March, the item was on backorder with the manufacturer, and we emailed you at the time to inform you of the expected delay. Since then, we’ve also tried to contact you several times by both email and phone to provide updates and assist, but unfortunately we haven’t received any response.
As we weren’t able to reach you, we processed a full refund, and still sent the item to you free of charge as a gesture of goodwill. While we regret that our service didn’t meet your expectations, we hope this shows that we genuinely care about doing right by our customers.
We’re always available if you'd like to discuss this further, and we wish you all the best. Kind Regards Dale Chapman
Director of Sales
SX Pro
