Recenze společnosti Swetenhams

Hi there, thank you so much for taking the time to review your experience with the team at the Swetenhams Northwich branch. It's great to hear that the team have been courteous and professional! We wish you all the best for the rest of your sale with Swetenhams. 

Hi Mr Richardson, thank you for taking the time to leave a 5* review of the Swetenhams team in Winsford on Feefo. We're pleased to hear that the team were able to answer any queries that you had and hope that you're filled with confidence for the sale ahead! Thank you for choosing Swetenhams as your estate agent, if you ever need any help or advice at any time during the sale then please don't hesitate to pop into the branch or give the team a call. 

Hi Mr Steele, thank you for taking the time to leave a review of your recent experience selling your home with us. We're very sorry to hear that you weren't satisfied with the level of service offered throughout the sale. With regards to the passport, this was sent by the branch DX to the solicitors were it was received and has since gone missing, the solicitor has admitted fault and is in contact with you we believe. An unfortunate incident as it is, this is something that is out of our control and we hope that you can find a resolution with the solicitors. 

We understand completely that selling a property can be a most stressful time and the teams in our branches only want to alleviate any stress, worry or delay from the process for our customers - having spoken to the Branch Manager, your property was instructed on the 12/12/2017 and went live on the 18/12/2017 with an offer £8000 over the asking price accepted on the 14/12/2017 before your property even went live - we think that this is a really good result for all concerned and would like to point out that although we understand your frustration that it has taken 16 weeks to exchange contracts, these delays were caused by instances that were out of the branches control.

Again Mr Steele, we're very sorry to hear that you're disappointed and have felt the need to leave a 1* review, the Branch Manager is always available to speak to regarding the outcome of the sale and we wish you all the very best in the future. Best Regards.

     

Hi Mrs Brady and thank you for taking the time to leave a 5* review of your recent experience with the Swetenhams team in Chester on Feefo. We're really pleased to hear that Ben and the team were professional and offered a great service - we hope that this has filled you with confidence for the sales journey ahead! Thank you for choosing Swetenhams and if you ever need any information or advice then please don't hesitate to give Ben or the team a call or just pop into the branch.

Hello Mr Presland, thank you for taking the time to leave a review of your experience with us. We're very sorry that you feel that a lack of communication has led to you being overcharged. Having spoken to the Branch Manager, they have stated that they were clear and transparent when valuing your property and that everything was discussed before the property agreement was signed off by yourself. The company doesn't operate a 'friends and family' scheme - the fee is negotiated by the vendor and agent before the property is listed and can only apologise if this impression was given by any member of staff in-branch. If you would like to discuss this further then the Branch Manager is always available to speak to. Best Regards. 

Thank you for leaving such a wonderful review of the Swetenhams team in Frodsham on Feefo. It's so pleasing to hear that the whole team gave you excellent customer service, were informed and were able to keep you updated at every step of the sales process. Thank you for choosing and recommending Swetenhams to others! If you ever need to use our property services in the future then please don't hesitate to pop into the branch or give us a call.