Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Suttons Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/suttons | Feefo

Zobrazení všech 19,541 recenzí

Důvěryhodný zákazník

3 years ago

Datum nákupu: 06/10/2021

I still have not received the item nearly 2 months after order.

Naomi

Suttons

3 years ago

I am sorry to see we have not sent your Hedgehog House to date. I note we have emailed you today explaining there is a delay. I would expect this to be due to supplier or logistical issues so I do apologise. I hope you will be happy to wait for the order and apologise for any inconvenience.

Recenze produktu

Důvěryhodný zákazník

3 years ago

Datum nákupu: 14/09/2021

Satisfied with packing and delivery

I’m afraid many of the plants were damaged and the pots broken when I received them. I had ordered quite a large number of pkants and they were packed into two boxes, one large and one smaller.there...

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Naomi

Suttons

3 years ago

Thank you for taking the time to leave your review. I am sorry to hear many of your plants were damaged and some pots were broken. If you have not been able to save any of the plants please let us know. Your comments are appreciated and I do apologise for any inconvenience this may have caused.

Recenze produktu

anne millar

3 years ago

Datum nákupu: 13/09/2021

Co říká anne millar o Suttons:

Recommended.

The plants/bulbs were excellent size and quality. Contact with the seller was very good. Delivery was on time or notified late. I was very impressed with the service and products recei

Naomi

Suttons

3 years ago

Thank you for your 5 Star Review. I am glad to hear you are happy with your order and our service. Your comments are appreciated and thank you for taking the time to let us know.

Recenze produktu

Důvěryhodný zákazník

3 years ago

Datum nákupu: 14/09/2021

Good quality bulbs and plants that arrived in good condition.

Good quality bulbs that arrived in good conditir6

Naomi

Suttons

3 years ago

Many thanks for taking the time to leave your review. Your comments are appreciated.

Recenze produktu

Keith Hearn

3 years ago

Datum nákupu: 14/09/2021

Co říká Keith Hearn o Suttons:

Great cost

Great product at a great price. Should see the results in the spring when the dads have pushed through the soil.

Naomi

Suttons

3 years ago

Thank you for your 5 star review and for taking the time to leave your comment. It is appreciated.

Recenze produktu

Důvěryhodný zákazník

3 years ago

Datum nákupu: 05/09/2021

Excellent service. Great communication.

Suttons provided an excellent service. They kept us advised as to progress on delivering order. When raising a query with them on the telephone, they were very helpful and resolved our query in a...

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Naomi

Suttons

3 years ago

Thank you for the 5 star review of your order and our service. We do appreciate you taking the time to leave your comments.

Recenze produktu

Wendy Perfect

Doncaster

3 years ago

Datum nákupu: 05/09/2021

Co říká Wendy Perfect o Suttons:

Poor customer service

Very poor customer service. No communication about delays. I had to ask for updates before suddenly the bulbs arrived the next day. Would have been quicker to go to a nursery. Very disappointed

Naomi

Suttons

3 years ago

I am sorry if your order was despatched later than expected. It does appear there was an error with the despatch date on your emailed confirmation. I do apologise for any disappointment.

Wendy Perfect

3 years ago

Customer service isn’t very difficult communication would have been nice to keep me informed It’s a shame that you only get a response after complaining Still not impressed

Naomi

Suttons

3 years ago

I am sorry if you were not informed about the correct delivery status of your order. Your comments are noted and will be passed on.

Recenze produktu

Důvěryhodný zákazník

3 years ago

Datum nákupu: 09/09/2021

Poor service. Bad experience.

Very poor customer service. Very poor company to do business with. They said items were in stock when they were not and deliveries were several weeks instead of several days. Customer service...

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Naomi

Suttons

3 years ago

I am sorry if you have had a bad experience with us. I can see we have been communicating via email and apologised for any inconvenience caused with the order. The outstanding item on your order was cancelled and refunded as requested. The data erasure request was noted and a colleague of mine had already started the process of deleting your details. This has now been fully completed and you should stop receiving any of our emails. I do apologise again for any inconvenience.

Důvěryhodný zákazník

3 years ago

I do not want more bulbs thank you. Please give them to a gardening charity for some other people to enjoy.

Naomi

Suttons

3 years ago

As the order has not been sent yet I have cancelled the replacement Bulbs and issued the appropriate refund to your payment method.

Recenze produktu

Důvěryhodný zákazník

3 years ago

Datum nákupu: 09/09/2021

Quantity over quality.

Wildly inaccurate information on stock levels and shipping times. Zero communication, even in response to a complaint and request to cancel an order.

Naomi

Suttons

3 years ago

Thank you for taking the time to review your order and I am sorry the Bulbs arrived later than expected. It appears that the delivery status on your emailed confirmation was incorrect so I do apologise. I am unable see any communication from yourself regarding a complaint or request to cancel the order. If this was the case we would have responded accordingly.

Důvěryhodný zákazník

3 years ago

I submitted the cancellation request via your online contact form on or around 22 September, completing all of the required fields. This form (https://www.suttons.co.uk/contact-us/) provides 'Cancellation' as an option in the Subject drop-down menu and can therefore reasonably be taken as an appropriate mechanism for making a cancellation request. If the form does not function properly, it is not fit for purpose and should be fixed or removed from the site.

Naomi

Suttons

3 years ago

Thank you for confirming the way you tried to cancel your order. A member of our team will contact you via direct email to investigate this query further.

Recenze produktu

Naomi

Suttons

3 years ago

I am sorry but as the request to cancel the order was not received the Bulbs were despatched. Part of the order was despatched 9th September with the remainder despatched later in the month.

Důvěryhodný zákazník

3 years ago

Důvěryhodný zákazník

3 years ago

Datum nákupu: 17/09/2021

Hyacinth happiness

Items as advertised ,well packaged ,prompt service and a good offer on the normal RRP of the bulbs.

Naomi

Suttons

3 years ago

Thank you for taking the time to leave your review. Your feedback is appreciated.

Recenze produktu

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O Suttons

Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!

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0333 043 0700

Suttons,, Woodview Road, Paington, Devon, TQ4 7NG, United Kingdom

Broccoli Sprouting Summer Purple - Seeds

Zobrazit všechna média (7)

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Suttons

Hedgehog HouseVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuNot yet received the item

Tulip Everlasting Mixed Perennial BulbsVíce recenzí pro tento výrobek (61)Prohlédnout si stránku výrobkuThese were packed ok and time will tell how they perform

Delphinium MixedVíce recenzí pro tento výrobek (10)Prohlédnout si stránku výrobkuThese were mostly good though small but I lost one plant, the rest have grown on fairly well but they were too small to plant out when they arrived

Oxalis Bulbs - versicolorVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuExcellent size and quality.

Oxalis Bulbs - hirta GothenburgVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuExcellent size and quality.

Daffodil Bulbs - ThaliaVíce recenzí pro tento výrobek (9)Prohlédnout si stránku výrobkuExcellent size and quality. Good price.

Tulip GreenlandVíce recenzí pro tento výrobek (4)Prohlédnout si stránku výrobkuA bargain. Delighted with quality.

Russian Snowdrop PuschkiniaVíce recenzí pro tento výrobek (35)Prohlédnout si stránku výrobkuDelighted with price, size and quality.

Iris Eyecatcher BulbsVíce recenzí pro tento výrobek (45)Prohlédnout si stránku výrobkuDelighted with these bulbs.

Allium Graceful BeautyVíce recenzí pro tento výrobek (29)Prohlédnout si stránku výrobkuExcellent. Delighted with the bulbs and service.

Anemone Bulbs - Blanda MixVíce recenzí pro tento výrobek (25)Prohlédnout si stránku výrobkuDelighted with the bulbs.

100 Days of Flowering CollectionVíce recenzí pro tento výrobek (11)Prohlédnout si stránku výrobkuGreat price, great quality.Delighted.

Hyacinth Rhapsody in BlueVíce recenzí pro tento výrobek (19)Prohlédnout si stránku výrobkuDelighted with the size and quality of the bulbs.

Hyacinth Bulbs - WoodstockVíce recenzí pro tento výrobek (3)Prohlédnout si stránku výrobkuDelighted with the size and quality of the bulbs.

Ipheion MixVíce recenzí pro tento výrobek (28)Prohlédnout si stránku výrobkuDelighted with the bulbs and service provided.

Hyacinth Breeders SelectionVíce recenzí pro tento výrobek (17)Prohlédnout si stránku výrobku

Chionodoxa Mixed Glory Of The Snow 50 BulbsVíce recenzí pro tento výrobek (19)Prohlédnout si stránku výrobku

Hyacinth Bulbs - WoodstockVíce recenzí pro tento výrobek (3)Prohlédnout si stránku výrobku

Hyacinth Berries Cream MixtureVíce recenzí pro tento výrobek (43)Prohlédnout si stránku výrobku

Daffodil Value Mixed BulbsVíce recenzí pro tento výrobek (26)Prohlédnout si stránku výrobkuGreat price and can’t wait to see the dafs when they grow

Daffodil Bulbs - HaweraVíce recenzí pro tento výrobek (8)Prohlédnout si stránku výrobkuExcellent service. Great bulbs.

Daffodil Citrus SorbetVíce recenzí pro tento výrobek (33)Prohlédnout si stránku výrobkuExcellent service. Great bulbs.

Daffodil Bulbs - Miniature CollectionVíce recenzí pro tento výrobek (123)Prohlédnout si stránku výrobkuExcellent service. Great bulbs.

Daffodil Sunshine MixVíce recenzí pro tento výrobek (20)Prohlédnout si stránku výrobkuExcellent service. Great bulbs.

Daffodil Bella VistaVíce recenzí pro tento výrobek (18)Prohlédnout si stránku výrobkuExcellent service. Great bulbs.

Crocus Bulbs - Cream BeautyVíce recenzí pro tento výrobek (9)Prohlédnout si stránku výrobkuSame as for the daffodils

Daffodil Bulbs - Miniature CollectionVíce recenzí pro tento výrobek (123)Prohlédnout si stránku výrobkuBulbs looked very good will have to wait until Spring 2022 to see the display

Russian Snowdrop PuschkiniaVíce recenzí pro tento výrobek (35)Prohlédnout si stránku výrobkuSame as for the daffodils

Allium Bulbs - HairVíce recenzí pro tento výrobek (11)Prohlédnout si stránku výrobkuAlready sprouting though instructions followed. Coming up too soon.

Coir Compact Planting Soil x 10 LitreVíce recenzí pro tento výrobek (10)Prohlédnout si stránku výrobkuFluffs up nicely but performance not yet known

House Plant FeedVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuNot known. Not known. Not

RHS Bulb Starter with Rootgrow and BiostimulantsVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuDon’t know yet. Effectiveness not known.

Tulip Ice Cream 5 BulbsVíce recenzí pro tento výrobek (12)Prohlédnout si stránku výrobkuDon’t know yet. Outcome not known.

Turnip Seeds - ArmandVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuHave sprouted quickly but too soon to tell anymore.

Onion Sets - ElectricVíce recenzí pro tento výrobek (33)Prohlédnout si stránku výrobkuToo soon to tell! There were lots though.

Bulb BasketVíce recenzí pro tento výrobek (3)Prohlédnout si stránku výrobkuArrived late. Some too late to plant or use at the time required.I had to buy alternatives.

Daffodil White Lion BulbsVíce recenzí pro tento výrobek (5)Prohlédnout si stránku výrobkuDon’t know yet. Outcome not known.

Anemone Rhizomes - NemorosaVíce recenzí pro tento výrobek (5)Prohlédnout si stránku výrobkuArrived a month after estimated delivery date, after I had contacted Customer Service to cancel the order and purchased replacements elsewhere. No room for them in the garden now.

Hyacinth Bulb - Midnight MysticVíce recenzí pro tento výrobek (22)Prohlédnout si stránku výrobkuItem arrived as advertised ,well packaged ,and a good offer on RRP of bulbs ,prompt service ,very satisfied.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?