Thank you for booking with us! If there were any troubles with your trip resulting in the 4-stars, please know we strive to provide the best guest experience possible, and we would love an opportunity to try and rectify any problems for you.
If you can please reach out to us via email to concierge@suiteness.com, we would be happy to discuss and work to provide a solution with you. Thank you so much for your feedback, as this helps us improve our service and help provide solutions to guests!