Great online service website perfect and easy to make reservation.
1
Sdílet
TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
Timely customer service
So far so good. Every question i have had has been answered in a timely manner. I even found a better deal with the hotel and was refunded the difference. It's been a positive experience so far....
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1
Sdílet
TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
everything
1
Sdílet
TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
All taxes and fees were not included
Cherie
Suiteness
8 years ago
Hi there!
Thank you so much for the feedback. Resort fees are the only fees that are not included in our rates because it is a hotel fee we are not able to collect. We note it in the booking policies and reiterate it in the receipt to relay the hotel's policies since we are not able to collect it.
I'm so sorry about the confusion and would love to offer you a discount off your next stay with us to allow us another chance of giving you an amazing experience.
Please reach out to me and my team directly at concierge@suiteness.com anytime or at (415) 857-2359.
Thank you again for the feedback,
Cherie
Cherie
Suiteness
8 years ago
Hi Matt -
Thank you again for your feedback and patience! I have taken a better look into your booking and connected with the hotel. There was a price discrepancy between what was reflected on our website and what was billed. We have refunded your account the price difference and would to give you 5% off your next booking with us. We are also looking into why this has happened to prevent you and any future guests from experiencing this.
We always want to make sure our guests are taken care of and receive accurate information. Please never hesitate to reach back out to us for any reason at concierge@suiteness.com or (415) 857-2359.
Cherie
0
Sdílet
TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
Excellent Service
Second time I've worked with the suiteness team...Excellent service once again!
1
Sdílet
TC
Trusted Customer
Camarillo
8 years ago
Co říká Trusted Customer o Suiteness:
Great for a family of 8!
I have lots of kids and this was the easiest experience I have ever had booking a room combination large enough to accommodate all of us. I'll definitely use their services again!
2
Sdílet
TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
Perfect
Extremely helpful and kind willing to help as much as possible. Definitely going to be booking all my suites thru here in the future
1
Sdílet
TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
The employees at suitness did an excellent job assisting me in booking my suit. Thanks
1
Sdílet
TC
Trusted Customer
8 years ago
Co říká Trusted Customer o Suiteness:
You made it easy to find two rooms together and the rooms were beautiful.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
