Wrong stuff was sent. I was advised the return courier bag was going to be sent with the goods I ordered. But only goods arrived without a courier bag.
Penny Scallan
Penny Scallan | NZ
9 years ago
I apologize for the inconvenience and any confusion caused with your most recent order.
I understand this has now been rectified and your correct order is now with you. We thank you for shopping with us and so hope to see you shop with us again in the future.
Kind Regards,
Stuck on You Customer Service
Thanks for providing us with some great feedback!
It is great to hear you were provided with prompt service!
We hope you get a whole lot of use out of both your Russian Doll Sleepover Bag and Juicy Apple Sleepover Bag!
Kind Regards,
Stuck on You Customer Service
I am sorry to hear there had been some confusion when dispatching your order and as a result the incorrect product had been delivered. I am pleased to hear our staff had rectified this as soon as possible for you upon your contact.
We hope your Pear Salad Backpack is coming in handy with trips to and from school and kinder!
Kind Regards,
Stuck on You Customer Service
I have to give a poor rating here because I still have an unresolved issue with the snack bag, although I will say I felt the initial email I received in response to my complaint was beautifully...
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Penny Scallan
Penny Scallan | NZ
9 years ago
Our team do apologize you feel this way - I understand you have contacted our team directly and we had arranged for a new replacement Snack Bag to be sent out to you as quickly as possible.
We appreciate your patience with having this resolved and so hope that you are now getting lots of use from this gorgeous product!
Kind Regards,
Stuck on You Customer Service
Thank you for the excellent feedback! It is so great to hear that you love your Juicy Apple Umbrella, we hope you get lots of use out of it!
Kind Regards,
Stuck on You Customer Service
Thank you so much for the lovely feedback! We're so glad we were able to help you with our quick emails and that you were happy with the final product as well! We hope you love using your Lunchbox with the Lunchbox Cold Pack and that we see you shopping with us again soon!
Kind Regards,
Stuck on You Customer Service
We have not yet received this order so can not make any comment at this time.
It is a concern that we do not have our order
Penny Scallan
Penny Scallan | NZ
9 years ago
We appreciate you taking the time to contact us regarding this - If you have not already, please contact our team directly, by emailing us on info@pennyscallan.com.au or by calling us on 1800 552 224. We thank you for your time and patience and look forward to hearing back from you!
Kind Regards,
Stuck on You Customer Service
We are pleased to hear your order has arrived with you in a timely manner and to know that you are loving the quality of your new Chirpy Bird Raincoat! We trust it will last many winters to come (until it is out grown!)
Kind Regards,
Stuck on You Customer Service
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
