Recenze společnosti Stephensons

Hi there, Thanks for leaving us your thoughts. All feedback is important to us and we're always striving to be better. Firstly, allow us to apologise for the condition of the items. We take great care when picking, packing, and delivering every single box sent out from our warehouse. Clearly this time it wasn’t up to our usual standards. We’re very sorry for this. Our operations manager has been informed of this incident and he will be reminding both our warehouse staff and courier teams of the high levels of care we expect. With regards to your comments on paper, we can completely understand the frustration. This frustration is shared across the industry as raw material shortages and rising energy costs have resulted in the price of paper (blue roll, toilet paper etc.) skyrocketing. Please let us assure you that we are not making any more money off the product, and you will see these price increases reflected across the entire market. Hopefully, the aforementioned issues will be resolved swiftly and, when they are, our prices will change accordingly. Many thanks,

We welcome you with open arms Kirsty! Delighted to hear our website, service and goods were to your liking. Thanks so much for taking the time to leave us your feedback :-)

Thanks for the lovely words. We look forward to welcoming you back again soon!

Hello Michael, Thanks so much for your review, we're glad to hear you were happy with the service. As you mentioned, we've always shown the price without VAT because we are traditionally a B2B wholesaler. However, with more retail customers choosing to take advantage of our trade prices, you'll be happy to hear that we are now looking to also implement the VAT inclusive price on product pages very soon!

Thank you for taking the time to leave us a review. We'll pass your kind words over to our customer service team!

'Aladdin's Cave'... We like that! Thanks for taking the time to leave us your thoughts, we look forward to welcoming you back soon.