Following on from our telephone conversation thank you again for taking the time to provide us with your feedback on your experience so far
I do apologise that your mugs did not arrive with you in premium condition and more so, I apologise that we have not offered you replacements for the 6 damaged mugs before now. As discussed we will be sending a case of replacements for your damaged mugs immediately and as a gesture of goodwill on behalf of Stephensons we will also be sending you a full additional case free of charge
Further to our conversation, we do make every effort to ensure that the products we provide are fit for purpose and should you choose to order from us in the future, do not hesitate to contact our team of product experts here at Stephensons who will be able to understand the purpose for your order and recommend the most suitable products to fit your needs
Kind regards,
Peter Crossen,
Customer Services Manager
