Stepchange has given me a new lease of life which I didn’t have before 🙏
I found myself in an ever escalating spiral of debt and not knowing where to go and what to do. All I could see was things getting out of control and not being able to make it through the next week....
I asked for you to contact all my creditors to see if you could negotiate a payment plan.
I now have Moorcroft Debt Recovery chasing me as you haven’t spoken to Aqua credit card.
Can you please...
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Kate
StepChange Debt Charity
1 day ago
Hi there,
We're very sorry to hear about the stress you've been dealing with, one of our advisors will be calling you shortly so we can look into the matter further.
Best wishes,
Kate from StepChange
You don’t respond to emails which is extremely frustrating when already in a stressful situation of debt
Kate
StepChange Debt Charity
1 day ago
Hi there,
Thank you for your review. We’re sorry to hear you haven’t had a response to your query, our advisors respond to all emails in date order (oldest to newest) but due to high volumes, our advisors may take longer than usual to respond.
We would also recommend calling us on 0300 303 5300 so our friendly advisors can provide you with the help you need. They are available Monday to Friday, 8am to 6pm.
Best wishes,
Kate from StepChange
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us.
Here are some of the reasons people choose us:
Free debt advice
You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free.
Putting people first
We always come from a place of compassion and base our advice on your personal situation.
Instant online help
You can use our online tools anytime, so you can get help at your own pace.
Expert advisors
If you would rather speak to someone, our team of friendly advisors can help you take control of your debts.
UK’s largest debt charity
We help hundreds of thousands of people every year and have been for over 30 years.
Regulated debt advice
We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us.
Here are some of the reasons people choose us:
Free debt advice
You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free.
Putting people first
We always come from a place of compassion and base our advice on your personal situation.
Instant online help
You can use our online tools anytime, so you can get help at your own pace.
Expert advisors
If you would rather speak to someone, our team of friendly advisors can help you take control of your debts.
UK’s largest debt charity
We help hundreds of thousands of people every year and have been for over 30 years.
Regulated debt advice
We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.