Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Starglaze Home Improvements Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/starglaze-windows | Feefo

Zobrazení všech 235 recenzí

Mrs Wyllie

5 years ago

Datum nákupu: 20/08/2019

Co říká Mrs Wyllie o Starglaze Home Improvements:

Good Value Great Service

Good service throughout, from the initial visit to the measuring up and the fitting, all very helpful and a a very good price and we are very happy with the finished windows.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 15/08/2019

God, quick friendly service, relatively cheap!

They came to fix our bathroom window which wouldn’t close and secure. As we were going away in a few days, I contacted Starglaze to coms and ‘fix it’ for us. The young lady arranged a subcontractor...

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Doreen Shuter

6 years ago

Datum nákupu: 08/07/2019

Co říká Doreen Shuter o Starglaze Home Improvements:

Excellent service altogether

I am 90 years of age and live alone. The man who came was extremely polite and I felt completely at ease with him in and around my property. He cleaned up after himself and has made an excellent job...

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Důvěryhodný zákazník

6 years ago

Datum nákupu: 12/10/2018

Excellent service at all stages

Starglaze have given me excellent service from the salesman through to the fitters. My total purchases have been two doors and a porch during a nine month period, they follow through with an after...

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Důvěryhodný zákazník

6 years ago

Datum nákupu: 21/06/2019

Confusion over dates, three different teams to finally complete job. Told would take double team one day, first day two men and their supervisor for part of day. Second day two different men, third...

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Laura

Starglaze Home Improvements

6 years ago

Thank you for your feedback. We have investigated your concerns with those involved in your contract and we understand that you were unable to have the original installation date you were originally scheduled due to previous commitments. We then worked with you to suggest several alternatives, and as you were unwilling to wait until the next available date, as a compromise we suggested utilising several teams to complete the job. This is not something that we would normally do as we feel that consistency within the fitting team is important, but agreed to work with you in order to meet your time frame. As a company committed to continuous improvement, we thank you for your feedback and will certainly take your comments on board for future.

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Důvěryhodný zákazník

6 years ago

Datum nákupu: 06/12/2018

Great service from start to finish

Laura

Starglaze Home Improvements

6 years ago

Thank you for your review! Please let us know if there is anything we could do differently to earn five stars next time.

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Mr Rollitt

Near Lincoln

6 years ago

Datum nákupu: 04/06/2019

Co říká Mr Rollitt o Starglaze Home Improvements:

Helpful and friendly fitters and surveyor

Would recommend. Surveyor was helpful and friendly as were the fitters. They didn't make much mess and cleaned up after themselves. Only thing negative is that they didn't match the online estimate...

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Collette

Starglaze Home Improvements

6 years ago

Thank you for your review. The online quote engine is a general guide to help all customers gauge approximate price points when looking into home improvements. As we have a massive array of products available, the quote engine does only provide an estimate, or starting point, for the basic or standard option. We do explain in this initial estimate that this is just a guideline price, so we are sorry if this was unclear at all. We then encourage all customers to either visit one of our two Lincoln showrooms or to arrange a visit in the comfort of your own home in order to discuss your requirements in full and then tailor your quotation to your exact needs. Depending on the final options that you select, this may result in your final quote differing from the generic, ballpark estimate you previously received on the quoting engine. We are sorry for any confusion, but I am glad to hear that we managed to get the price very near to the base estimate for you.

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Důvěryhodný zákazník

6 years ago

Datum nákupu: 10/09/2018

Honest

Honest salesman, no hidden extra costs, they matched price of a competitor.

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Důvěryhodný zákazník

6 years ago

Datum nákupu: 29/10/2018

Average just about covers it.

Installation went smoothly once it started. A few delays and lack of information about some aspects of the process. A few of the glazed units had marks inside the sealed units, this appears to be due...

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Laura

Starglaze Home Improvements

6 years ago

Hi, thank you for your review. We've just set up with a new review company (Feefo), so we can make it as simple as possible for our customers to leave reviews. We have just requested feedback for your past installation for what we believe to be the first time - you certainly shouldn't have been hounded by more than an email, but please let us know if this differs and we can investigate that. As a company committed to continual improvement, feedback is so important to us in order to learn what to do better in future, so we do really appreciate your comments. We manufacture over 3000 double glazed units a week, which go through a quality inspection process, but as we are sure you will appreciate unfortunately small marks do slip through the net occasionally. We're more than happy to replace them for you though under your warranty. Could you please contact Jo on 01522 512525 and she will be more than happy to raise a remake for the one you have recently discovered and get that changed over for you.

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Mr S.D Irwin-Banks

6 years ago

Datum nákupu: 15/01/2019

Co říká Mr S.D Irwin-Banks o Starglaze Home Improvements:

Excellent service

Excellent product, fitter very pleasant and efficient. When I needed a door opening adjusted no bubbling and a prompt service. Well pleased with the end result.

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Neobdržel/a jste pozvánku k recenzi?

O Starglaze Home Improvements

Founded in 1974, Starglaze has been a family owned company for many years. Since originally established, Starglaze has grown to be a manufacturer as well as a supplier of aluminium and PVCu windows and doors, offering a complete home improvement service throughout Lincolnshire, Nottinghamshire, Newark and surrounding areas. There are no high-pressure sale tactics at Starglaze. Instead, our experienced and trained staff are happy to offer their professional advice whilst leaving you with a written quotation. Our honest and open approach with our customers means you are fully informed on the products you wish to buy. Once you have made a free, no obligation appointment with us, one of our expert design consultants will then be in contact with you to organise a convenient moment to visit your home. All our customers are invited to visit our showroom in Lincoln to see all our products in greater detail if they have not already done so. Open 7 days a week, our extensive showroom houses have all our market leading window and door designs. We have an exceptional range of products on display.

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01522 512525

No.5 Works, Waterside South, Lincoln, Lincolnshire, LN5 7JD, United Kingdom

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