Recenze společnosti SportsCover Direct

Thank you for your feedback. We apologise for not responding sooner, but our office was closed for the Easter weekend and we were busy catching up yesterday. I have emailed you separately to explain that your policy already covered you for travelling to anywhere in Europe, as shown on your policy documents. The country picker option on the website is there to assist customers who are not sure which zone their destination country falls under, but in fact as the Canaries Isles are part of Spain, and Spain is part of Europe, there was nothing to change on your policy. As you now have two identical policies (apart from the policy no.), I have cancelled the original policy and refunded your card. 

We hope you have a lovely trip! 

Thank you for your feedback. It's pleasing to discover that you found our website very easy to use and that our Sports Travel Insurance was a good price too. 

Thank you for the feedback. We look forward to supplying your sports travel insurance again soon. 

Thanks you for your feedback - great to hear that you find our service awesome! :)

Delighted to hear that you found it easy to take out cover online and at the last minute! All our policies can be taken out via our website, and documents are emailed instantly which is great for customers like you!

Thank you for your feedback & pleased to hear that you found the renewal process straight-forward and got your 10% renewal discount. 

Travel and Personal Accident insurance does not work in the same way as for example car or house insurance with "no claims bonuses". We try however to keep our prices as low as possible for all our customers, new and old, and give renewal discounts to those who renew before expiry. If a customer is unfortunate enough to have needed to make a claim, they are not penalised for that, in the same way that we do not charge customers a higher premium for being unfortunate for having a medical condition or recent injury. 

Pleased to hear that you found it easy to select the best level of cover to suit your needs. 

Great to hear that our insurance meets your needs and that you would recommend it to your fellow cyclists!

Thanks for your feedback, and glad to hear that you had a safe and incident free trip!

Thank you for reviewing our site - great to hear that you believe that we provide a very good service.