Frank, your a gent , all my issues are carrier related like most other companies have as we all use the same carriers. If your on a tight schedule and need materials to site ( especially bulky freight ) please order with plenty of time so we can make calls with the carriers to correct . please remember Speedy plastics is an automated site, once the order is placed the order has already been emailed to be booked in & picked for collection , Also your order acknowledgement & your VAT invoice is emailed to you automatically ( with out you even requesting it ) which means no VAT invoices EVER accompany the goods . All tracking is emailed automatically ( so you know has been shipped ) and on its way. So now leaving feedback Frank which has been regretfully received you now have a loyalty discount coupon code for future orders and if we can be of any further assistance please do not hesitate.