Hi Jackie,
Thank you for sharing your experience with us, I am sorry to hear of any inconvenience caused. We aim to ensure that all our customers receive the best customer service possible and we take all customer feedback on board in order to improve our processes.
Also when submitting your quote online, you consent to receive a phone call from us for the purpose of discussing and providing assistance with your insurance quote. If you have any queries regarding your policy, please do not hesitate to reach out and I can arrange for one of our team members to be in touch.
Kind regards,
Scott