Thank you for your comments, we will be sure to forward this on to the sales executives manager. We are delighted to see that you have renewed with us again this year.
Lisa Boyes
Customer Services Manager
Whilst we were happy with the renewal premium the renewal process was unsatisfactory. We did not receive any contact from SME until a day or so before the renewal date. We did not appreciate the...
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SME Insurance Services
smei
11 years ago
We are extremely disappointed to hear your feedback with regards to the service you have received from one of our renewals executives. As a business we pride ourselves that our products, services and competitive prices speak for themselves, and therefore a comparison is not necessary.
We are pleased that we were able to accommodate your needs eventually and that you did decide to renew with us, but the service you have received is unacceptable and an investigation into this will be carried out in line with our internal procedures to address this matter promptly. We apologise that you have not received the type of service you should expect from SME this year but we can assure you this will be addressed immediately.
Lisa Boyes
Customer Services Manager
Datum nákupu: 14/09/2014
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Důvěryhodný zákazník
11 years ago
Always called when they said they would, and seemed to know the job.
I have always found SME to be competitive with quotes and really helpful when contacting them. The change of policies i made recently ran very smoothly.
Datum nákupu: 14/09/2014
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Důvěryhodný zákazník
11 years ago
Very good service from your telephone representative
The whole procedure was relatively smooth from start to finish.
As a busy person running a business this is important.
SME Insurance Services
smei
11 years ago
We are delighted to see that you have renewed again through SME this year. We will endeavour to maintain the prompt professional service that you have come to expect from us.
Lisa Boyes
Customer Services Manager
little fuss was easy to renew just wish it was cheaper
SME Insurance Services
smei
11 years ago
Thank you for renewing with us again this year and for your good feedback. Please note for future reference that we do offer a price match guarantee should you ever obtain a cheaper price on a like for like basis from another insurer.
Lisa Boyes
Customer Services Manager
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.