awesome company, fair pricing, fast delivery and excellent customer service
Datum nákupu: 27/10/2020
0
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Důvěryhodný zákazník
Ověřeno Feefo
5 years ago
Great fast, friendly service!
Datum nákupu: 27/10/2020
0
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KT
Katheryne Tang
Ověřeno Feefo
5 years ago
Co říká Katheryne Tang o SME Inc. USA:
Great customer service but shipping takes too long for the price you pay for shipping. Ordered October 23rd and still hasn't arrived 15 days later.
Pam
SME Inc. USA
5 years ago
Thank you for your feedback, Katheryne, and our sincerest apologies for the delay on your shipment.
This appears to be an issue with the carrier, in this case: FedEx. Your order shipped out from our warehouse on 10/24/20. It appears as though FedEx placed your package on the wrong truck, at least twice. Check out the "Travel History" on your tracking info here: https://www.fedex.com/apps/fedextrack/?tracknumbers=190665108400 - Holy Smokes!
We are just as frustrated as you are, and have reached out to our FedEx rep to get an explanation for this. However, we are glad to see that it appears FedEx is on the right track now, and your order is now scheduled for delivery on 11/11/20.
In regards to your shipping rate, I see in our system that you are a Luna Care provider. Luna Care has negotiated a special flat rate with SME, Inc. USA - meaning that all standard shipments over a minimum order value ship for free. This order did not meet the minimum threshold, so it did not qualify for free shipping, and therefore your negotiated Luna Care flat rate shipping rate was applied. If you have any further questions about this negotiated rate, or the SME benefits you receive as a Luna Care provider, we are here to help! Please contact our Key Accounts Manager, Chip Murphy chip@smeincusa.com
Thank you so much for your feedback, and we look forward to serving you again soon!
Datum nákupu: 23/10/2020
1
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WT
Willem Verweij & Associates Physical Therapy
Ověřeno Feefo
5 years ago
Co říká Willem Verweij & Associates Physical Therapy o SME Inc. USA:
Competitive prices, friendly and efficient customer service.
Recenze produktu
Pam
SME Inc. USA
5 years ago
Thank you again for your feedback, and we apologize that this product's fit did not meet your expectations. We would like to confirm that these are 3-ply "LEVEL-2" surgical-grade face masks that do feature an inner poly layer, which does not allow moisture to penetrate through the mask. An illustration of this is featured on the product listing's description tab. We also have a fun video we can show you, where we show the 3 layers of the mask, and have a demonstration of pouring a bottle of water directly onto the mask to show how the water 100% does not penetrate the mask. If you (or anyone else reading this feedback) would like to see this video, please email our sales manager robg@smeincusa.com, and he would be glad to send it to you. Thank you again for your feedback, and we look forward to serving you again in the future.
Datum nákupu: 19/10/2020
0
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RP
Rehabilitation Hospital of the Pacific
Ověřeno Feefo
5 years ago
Co říká Rehabilitation Hospital of the Pacific o SME Inc. USA:
Ordering process was easy and fast. Order was delivered quickly. Thank you!
Recenze produktu
Datum nákupu: 16/10/2020
0
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TC
The Human Performance and Wellness Center
Ověřeno Feefo
5 years ago
Co říká The Human Performance and Wellness Center o SME Inc. USA:
Fast shipping great service and quality equipment and supplies
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Since 1992, SME, Inc. USA has taken great pride in our industry-wide reputation as the nation's premier source for everything therapy. Our team goes above and beyond to ensure that you have the best experience paired with unbeatable pricing. If you find a better price on a product elsewhere, let us know! The entire SME Team (and company dog, Finn) welcomes you. We look forward to serving you soon.