Recenze společnosti Skicover

We are getting a lot of calls from travellers such as yourself who need some reassurance about their upcoming trips. I am pleased that the Agent took the time to read through the policy wording and highlight to you the levels of cover that were applicable to your situation and I hope your trip passes without incident. Safe travels

Thanks for your feedback Having travelled abroad without insurance, you bought cover whilst on holiday and our policies for those already abroad always start on the day after the purchase to prevent potential fraudulent claims by those who are taking out cover for an event that has just occurred. This is made clear when purchasing this option if you answer Yes to the question " Have you already travelled?" Its also advises that there is no cover for pre-existing medical conditions and no 14 day cooling-off period. As to the time to respond, our offices open at 9 am and we always start by dealing with the overnight voicemails, offline chats and emails first before dealing with those that came in that morning and I am sorry that you felt our service levels were poor for not calling you back sooner. I personally feel that our website was accurate and that the response time for a call back was acceptable considering your call was received out of normal office hours and if the matter was urgent, you could have called again, emailed or used live chat.

Many thanks for coming back. We hope you had a great trip

Thanks for your 5-Star feedback and I agree the Black policy does have great levels of cover and a very low excess. Safe travel and I hope you won't need to find out how good the cover actually is

Thanks for taking my call and I am pleased that we were able to find the email that had strayed into a spam box. As to the payment, I can confirm this has been taken but as to how long it takes to show on your statement, I cannot say as that is something for your Bank/Card provider to answer. I hope that having chatted through what happened you will see that the 2 policies were delivered on time and would consider adjusting your Star rating as these do affect peoples judgement of our service levels Kind regards

Many thanks Have a great trip

Thanks for comments regarding the service levels you received and I am pleased that the advice you obtained was both clear and prompt. I hope you have a great trip Safe travels

From the feedback we receive from clients, it seems that many other insurers will only cover you on a marked ski run and if you stray even a few feet off the line you will be no longer covered. Our policies take a much more practical line but at all times you must obey the local area rules and avoid areas cordoned off or considered unsafe. Thanks for the 5-Star review and I hope your trip passes without incident. Safe travels

Hard to say anything other than thank you for showing such loyalty. It's gratefully appreciated. Safe travels

Thanks for noting the changes to the mobile website and I agree we have worked hard to ensure the style is easy to use and the results, when presented, have links to everything you need to make an informed decision. I hope you have a great trip and we look forward to welcoming you back the next time you go skiing. Safe travels

Thanks for the feedback about going snowmobiling, it's one of over 100 different winter sports activities we can cover from a leisurely reindeer sleigh ride to ice climbing and ski acrobatics. If you can think of it, I am sure we can cover it. Safe travels