I found the customer service fantastic. My first order was lost (no reason to get mad about that, since it WAS international and DURING a global pandemic), but a quick email resulted in a look into...
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Sian Zeng
Sian Zeng
4 years ago
Thank you for your kind words! We're so glad that we could resolve the issue quickly and that you are satisfied with the results. We hope that your project is going well! :)
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Sian Zeng
Sian Zeng
4 years ago
There is definitely a big tactile element to finding a wallpaper that you love! We are happy to hear that our samples helped you make your decision.
You were very responsive to my two requests for samples. I believe I had the second one in only a week out here on the West Coast, USA. Then when I ordered the wall covering, it was here (ahead of...
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Sian Zeng
Sian Zeng
4 years ago
Wow, your words have put a huge smile on our faces! We are so pleased our designs spoke to you from the other side of the world and our wallpaper is now in your home. We hope you enjoy decorating your space and do let us know if we can help with anything else ❤️
Súper contentos con el producto (tal cual en la imagen) y con la empresa y su servicio. Envío muy rápido a España y siempre están en contacto informándote de todo, descuentos, seguimiento de...
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Sian Zeng
Sian Zeng
4 years ago
Thank you for your kind words and supporting us from Spain! We hope you continue to enjoy your wallpaper for years to come ❤️
Amazing service, beautiful results and my decorator said it was very best quality wallpaper he had ever worked with and that HE will be recommending the company to his clients in the future ('can't...
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Sian Zeng
Sian Zeng
4 years ago
Thank you for your kind words and wow, what a compliment! We hope you enjoy your wallpaper for years to come 😊
The product arrived securely and promptly. A great service provided, with initial contact made by one of their reps via e-mail shortly after I placed my order to check all was ok and all of my...
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Sian Zeng
Sian Zeng
4 years ago
Thank you! We're always on hand to help you with your purchase and suggestions paint colours to go with your wallpaper.
Amazing product. Our nursery looks so beautiful now. Have already gotten a lot of compliments.
Sian Zeng
Sian Zeng
4 years ago
We are so pleased to hear you love your Jungle Mural - it is one of our favourite wallpapers we've created!
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Luana Penrice
4 years ago
Datum nákupu: 26/02/2021
Co říká Luana Penrice o Sian Zeng:
This item is very cute, unfortunately I inadvertently ordered it twice, it is way smaller than I expected!! The amount you charge to ship this item is way over the top!! Also my initial request was...
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The Sian Zeng Team
Sian Zeng
4 years ago
Thank you for your feedback and I'm sorry to hear you expected the product to be bigger. Taking your feedback on board, perhaps adding dimensions in imperial units may help our customers who are more familiar with the imperial system. Looking at our tracking for your order I can see that your order was placed on the 26 Feb and your order was delivered on 9 March, taking 7 working days to arrive. Smaller items such as your magnets are dispatched with Royal Mail, which takes 5-10 working days to arrive. Our wallpapers are shipped with couriers which takes 3-5 working days to deliver. I'm sorry you feel our shipping prices are high. We try to reduce the cost of shipping to our customers by subsidizing shipping costs ourselves. Unfortunately, shipping worldwide has become very expensive. Hope you have a lovely day!
Sian Zeng designs wallpapers and wall decorations for design-led homes. Combining her love of art, nature and fairytales, each collection is beautifully hand-painted before authentically reproduced into a storybook collection of wallpapers and wall decorations. Sian’s unique style has won her wallpapers a number of accolades, most notably the Grand Prize at the Etsy Global Design Awards 2019.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Sian Zeng designs wallpapers and wall decorations for design-led homes. Combining her love of art, nature and fairytales, each collection is beautifully hand-painted before authentically reproduced into a storybook collection of wallpapers and wall decorations. Sian’s unique style has won her wallpapers a number of accolades, most notably the Grand Prize at the Etsy Global Design Awards 2019.
