Which service!?
After the delay of my flight I in Athens I tried to reach the company to change the pickup time and was directed to an answeringmachine in greece!
How do you manage that if you speak...
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Customer Services
Shuttle Direct United Kingdom
8 days ago
We are very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience caused, especially after your flight was delayed.
We understand how disappointing it must have been to have difficulty reaching us, receive conflicting information about changing your pickup time, and then be contacted by the driver afterward. This is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into what happened and investigate the matter with our local supplier. Please contact us directly by email and provide us with all the details of your experience, including your booking reference if available. This will allow us to investigate the situation thoroughly with the supplier and understand where things went wrong.
Once again, we sincerely apologize for the poor experience and thank you for bringing this to our attention.
In general, the service was ok.
But let me summarize one thing. I booked a shuttle for 6.00 am to be at the airport at 7.30am (my flight was scheduled for 09.15am).
I do not understand why out of a...
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Customer Services
Shuttle Direct United Kingdom
8 days ago
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to look into this matter and understand what happened. Please contact us directly by email at [email address] with some details about your experience, so our team can investigate this for you and work toward a resolution.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.
Datum nákupu: 04/10/2026
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Helmut Jedinger
Ověřeno Feefo
AUT
10 days ago
Co říká Helmut Jedinger o Shuttle Direct United Kingdom:
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
