It is so disappointing to learn the hotel did not meet your expectations. All of the hotels we feature are graded under the Italian star rating system and this hotel is only available to book on a half board basis, so I am so sorry you found the food was not of the standard you had expected. I have asked our Resort Manager to enquire whether there is a new chef or a change of management, as previous feedback has been positive and we will continue to monitor any other comments we receive.
Datum nákupu: 08/07/2017
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MT
Mr Tunstall
Ověřeno Feefo
9 years ago
Co říká Mr Tunstall o Sardinian Places:
everything was well organised
No problem with anything
Service of Sardinian Places rep for our week on Costa Rey was very poor. He left a welcome bag and information on our LAST full day in the resort.
The rep for our stay in Alghero was fantastic hence...
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Helen Jack
Sardinian Places
9 years ago
Thank you for your comments about our representatives in Sardinia. I am very surprised at your comments about Eliott, our rep in the south as the feedback we receive about him is excellent. I have asked him to confirm the reason he did not visit you and will email you separately once I hear from him. I am glad you found Karen, who reps our Alghero properties, helpful and have let her know of your appreciation.
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Datum nákupu: 05/08/2017
0
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Mrs Price
Ověřeno Feefo
9 years ago
Co říká Mrs Price o Sardinian Places:
The staff when booking were excellent - very helpful and knowledgable. Our Rep in Sardinia was lovely and also very helpful. We had a fabulous holiday in a wonderful villa.
The booking process was simple and efficient. I would recommend Sardinian places.
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Helen Jack
Sardinian Places
9 years ago
I am pleased you enjoyed your stay at Villa Barranch. The electricity infrastructure in Sardinia is not as robust as that in the UK and often if several appliances are being used at once, this can trip the supply. It is likely the air conditioning being used more frequently due to the extreme heat, may have put additional strain on the supply for the villa and I am sorry for any inconvenience.
Please also accept my apologies for the wait you experienced when collecting your car from Hertz at Olbia. We are aware of the matter and we have been working with them to try and ensure this is not repeated.
It was such a pleasure to leave everything up to someone else in the arrangement of our holiday! All the staff at Sardinian Places were so helpful, friendly and polite and we even had a...
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Helen Jack
Sardinian Places
9 years ago
Lu Lioni is certainly a favourite with our customers so I am pleased you enjoyed your stay there. So glad you also found our service both in the UK and Sardinia of a good standard.
The booking team were very efficient however the accommodation etc was very disappointing
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Helen Jack
Sardinian Places
9 years ago
I am sorry you were disappointed with the overall standard of the villa.
It is part of our "simple" collection of properties, which we describe as being furnished with the emphasis on holiday living. The kitchen facilities are usually basic but generally the outside facilities are the main attraction. Having said this, all properties should be clean on arrival and I apologise you found some dirty crockery and cutlery.
Karen, our rep has worked for us for several years so it is disappointing you felt she seemed disinterested. I am certain this was not her intention but I will let her know of your observations.
We have many years of experience in providing holidays to Sardinia – the heart of the Mediterranean. With our wide range of accommodation and expert staff knowledge we’re on hand to help you choose the perfect holiday in the sun.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We have many years of experience in providing holidays to Sardinia – the heart of the Mediterranean. With our wide range of accommodation and expert staff knowledge we’re on hand to help you choose the perfect holiday in the sun.
