Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze The Gambia Experience

Zobrazení všech 4,900 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

The rating for food, accommodation and general service would be excellent except for the failure…

The rating for food, accommodation and general service would be excellent except for the failure of the accounts staff to get the final bill correct. This inadequacy has ruined our holiday on each...

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Recenze produktu

Datum nákupu: 10/01/2012

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

The booking experience was good. The information provided was good and also transfers etc

Recenze produktu

The Gambia Experience

14 years ago

Thank you for your feedback about your holiday with The Gambia Experience in March. It is disappointing the African Village Hotel was not as you had expected. We advertise the hotel as having fairly small and simply furnished rooms, but all should be clean and had you mentioned this to our representative he would have ensured additional cleaning was carried out for you and also spoken to the General Manager with regard to your concern about the public areas. I hope you may consider travelling with us again.

Datum nákupu: 13/03/2012

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

We have visited the Kairaba 7 times and on each occasion found it to be…

We have visited the Kairaba 7 times and on each occasion found it to be excellent, very friendly staffand good food.

Recenze produktu

Datum nákupu: 20/03/2012

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

The company are always efficient with airport duties , Kevin the rep is knowledgable and…

The company are always efficient with airport duties , Kevin the rep is knowledgable and helpful. Private transfer is well worth the extra cost.

Recenze produktu

Datum nákupu: 05/04/2012

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

Helpful staff when booking a holiday. Received all paperwork on time and nice to have…

Helpful staff when booking a holiday. Received all paperwork on time and nice to have a sim to use whilst away. Presentation of paperwork good. A useful book sent with tickets. Only complaint is...

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Recenze produktu

Datum nákupu: 02/04/2012

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

No problems with booking etc.and airports transfers; the rep. knew we had a problem and…

No problems with booking etc.and airports transfers; the rep. knew we had a problem and went out of his way to get it sorted.

Recenze produktu

The Gambia Experience

14 years ago

Thank you for your feedback regarding your holiday with us. I am sorry there were some aspects of your stay at the Sheraton Hotel which did not meet your expectations, although I am pleased our representative was able to assist you with some issues. As with many hotels, the Sheraton caters for business customers as well as holiday makers, but it is disappointing you felt this impacted on the food offered and the overall appeal of the hotel for tourists. The General Manager is keen to obtain feedback from guests and I will certainly ensure he is made aware of your comments. I hope we may perhaps welcome you back to The Gambia again.

Datum nákupu: 12/04/2012

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

very efficient

Recenze produktu

Datum nákupu: 10/02/2012

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

service with Ge was 100% from making the booking to being taken back to the…

service with Ge was 100% from making the booking to being taken back to the airport for our return flight

Recenze produktu

Datum nákupu: 14/03/2012

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

Having used your company for 10 years, its fair to say that sometimes you can…

Having used your company for 10 years, its fair to say that sometimes you can be good but the times that you are bad, you are really bad and the overall feeling is one of disappointment. This year...

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The Gambia Experience

14 years ago

Thank you for your feedback, from which I was very sorry to learn how unhappy you were with the service provided in respect of your most recent holiday with us. As I am sure you are aware we have many repeat guests for the Ngala Lodge, most of who have their own particular favourite suite. Due to the large number of requests, it is simply not possible to allocate every guest in the suite they want, but in light of your comments, I have taken the opportunity to listen to your telephone conversation with our reservations agent at the time of booking. It seems that on this occasion, we were unable to meet your original request for suite 4 and therefore the next door suite was requested. Regrettably, although confirmed verbally, the request was never added to our system and I would offer my sincere apologies for this error, which is not a reflection of the standard of service we aim to provide. As a result, our Commercial department was unaware of your preference and assumed they could move you to another suite without causing any upset. I understand that when the hotel was made aware of your unhappiness, they arranged to move you to suite 4 - the suite you originally wanted- a few days after arrival. I realise the whole matter caused you some inconvenience and I am very sorry this was the case. I do hope I have helped to explain the reason this situation arose and that you will give us the opportunity to restore your faith in us in the future.

Recenze produktu

Datum nákupu: 09/03/2012

Důvěryhodný zákazník

Ověřeno Feefo

14 years ago

I have travelled with Gambia Experience over many years and am obviously therefore satisfied. However, it…

I have travelled with Gambia Experience over many years and am obviously therefore satisfied. However, it is extremly unlikely that I will go again unless they can re-introduce flights from Bristol.

Recenze produktu

Datum nákupu: 29/03/2012

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti The Gambia Experience

Coco Ocean Resort & SpaDalší recenze tohoto produktuProhlédnout si stránku výrobku

African Village HotelDalší recenze tohoto produktuProhlédnout si stránku výrobkuFor many years have gone to Kombo Beach and decided it was becoming too pricey so decided to go for cheaper option. Rooms were extremely basic and if they were spotless I wouldnt have minded so...Přečíst další

The Kairaba HotelDalší recenze tohoto produktuProhlédnout si stránku výrobkuAs above, we have always thoroughly enjoyed our holidays at the Kairaba.

Kombo Beach HotelDalší recenze tohoto produktuProhlédnout si stránku výrobkuCant wait to go back again in November. Have been a few difficulties in getting the room we prefer but they move us if they can. Staff lovely, hotel good and some rooms being upgraded.

The Kairaba HotelDalší recenze tohoto produktuProhlédnout si stránku výrobkuLovely hotel but begins to look a bit tired, Renovation programme would make the place even so much better

Palma Rima HotelDalší recenze tohoto produktuProhlédnout si stránku výrobku

Ngala LodgeDalší recenze tohoto produktuProhlédnout si stránku výrobkuThe country, the people and particularly Ngala are all fantastic. There is no where else that gives you the weather, the comfort and the luxury withina 6 hour flight. Ngala is a very special place...Přečíst další

Ngala LodgeDalší recenze tohoto produktuProhlédnout si stránku výrobku

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?