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Recenze společnosti Serenata Flowers

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Serenata Flowers již není aktivním zákazníkem Feefo
Zobrazení všech 346,304 recenzí
JC
JULIE COLLYER
2 years ago
Datum nákupu: 10/05/2022
Co říká JULIE COLLYER o Serenata Flowers:
Sent flowers to a friend who had just recently lost her daughter. Flowers arrived on date o.k. but flowers wernt like pic and only half alive. Friend of course thanked me for them. They did...

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Customer Support
Serenata Flowers
2 years ago
Dear Julie, We appreciate your review today. It concerns us to understand that the flowers did not meet your expectations on this occasion. Please ensure you reach out to the customer support team via the 'help' link on our website, we will always do our best to assist! Kind regards Kayla Customer Support Serenata Flowers
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1
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Důvěryhodný zákazník
2 years ago
Datum nákupu: 12/05/2022
Poor response from customer services - dismissive at best
The amount of stems sent was not representative of the advert. I sent a message to customer services and they asked for a lot more photos - i couldn't provide these as he lowers had been sent for a...

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Customer Support
Serenata Flowers
2 years ago
Dear Customer, Thank you for sharing your thoughts. Our blooms are though sent in varying stages of bud, to ensure they flourish into the full display pictured on our website, in front of your dearest recipients eyes, as we do feel it is important for the bouquet to be enjoyed for as long as possible. If we can assist you though in any way, may we ask that you reply back to Customer Support, as we have been waiting to hear from you for several weeks now, to then be in a position to help, although we are sorry for your regrettable concerns. Thank you for doing this, from Serenata Flowers. Kind regards Faye Customer Support Serenata Flowers
Recenze produktu

2
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Důvěryhodný zákazník
2 years ago
Datum nákupu: 06/06/2021
Don’t deliver damaged flowers. Third time, wont use again
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Customer Support
Serenata Flowers
2 years ago
Dear Customer, Thank you for providing feedback today. We are truly sorry to understand that the flowers were not as expected. We ask that any complaints be raised via the contact us link on our website, the dedicated customer support team are available 7 days a week to assist! Kind regards Kayla Customer Support Serenata Flowers
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SM
Sandy Mcphillips
Swanley
2 years ago
Datum nákupu: 12/04/2022
Co říká Sandy Mcphillips o Serenata Flowers:
Delivered on different day , flowers were dead on 2 occasions. I complained to Faith , which was a waste of time . Please remove me from your emailing list ! I will never buy flowers from you again ....

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Customer Support
Serenata Flowers
2 years ago
Dear Sandy, Thank you for sharing your thoughts. We are though truly sorry for your continued dismay, after Customer Support worked closely with you earlier in the year, making steps to try to positively rectify your raised concerns for you. Should you wish to remove your details, please do get in touch with our GDPR team, or if we can help further, please do reach back out to Customer Support for assistance. Our apologies once again from Serenata Flowers. Kind regards Faith Customer Support Serenata Flowers
2
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EM
Eileen McEnroe
2 years ago
Datum nákupu: 06/07/2020
Co říká Eileen McEnroe o Serenata Flowers:
Flowers arrived in perfect condition, timely and punctual.
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Důvěryhodný zákazník
2 years ago
Datum nákupu: 10/04/2022
All ways deliver on time and flowers are always first class and last well
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0
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CE
Claire Ellis
3 years ago
Datum nákupu: 18/05/2022
Co říká Claire Ellis o Serenata Flowers:
Ok delivery company spoiled it
Iced arrived open ripped flowers all over the place
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Customer Support
Serenata Flowers
3 years ago
Dear Claire, Thank you for your feedback after your recent floral delivery with Serenata Flowers. It concerns us deeply to understand that you were not happy with the delivery of your flowers on this occasion. We ask that you raise the matter with the customer support team via email if you are yet to do so. The team can be contacted via the contact us link on our website, they are available 7 days a week to assist. Kind regards Kayla Customer Support Serenata Flowers
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 13/05/2022
Excellent Service
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0
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 02/05/2022
Don't expect to get the flowers you see online
Flowers actuslly delivered should match the flowers in the photos online. When a customer sends you a photo showing the difference, don't accuse the customer of lying.
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Customer Support
Serenata Flowers
3 years ago
Dear Customer, We are so sorry that the flowers received were not of our usual standard. If you would like us to look into this for you, kindly contact our customer support team by clicking the 'contact us' link on our website. Rest assured that one of our customer support agents will be more than happy to assist you further. Kind regards Leandro Customer Support Serenata Flowers
Recenze produktu

2
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KH
Karena HARVEY
3 years ago
Datum nákupu: 12/05/2022
Co říká Karena HARVEY o Serenata Flowers:
Excellent flowers and delivery service.
The service is hassle free from start to finish. Great flowers and the delivery service is excellent.
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0
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O Serenata Flowers
Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.
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No. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Birkirkara, Northern Harbour District, BKR1501, Malta
Proč věřit recenzím Feefo?

O Serenata Flowers
Our flowers are the equivalent of A-list celebrities: gorgeous, desirable and boasting a longer shelf life than their contemporaries. Sourced from the finest suppliers around the country, they're groomed with fastidious care, fashioned to perfection and elegantly transported to their destination in the shortest possible time. And Serenata Flowers have got staying power, too: the impact they create when they arrive means that you won't be quickly forgotten.