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We are sorry to hear about your experience. We understand your frustration with the issues you encountered, and we appreciate you taking the time to share your feedback with us. We will forward your comments to the law firm and ask that they review this internally.

We are sorry to hear about the difficulties you experienced throughout your transaction. We understand your frustrations regarding communication, invoice charges, staff continuity, and the handling of your case, particularly in the lead-up to your exchange date. We regret that the service did not meet your expectations and acknowledge the stress this caused. We appreciate you highlighting that the sale was ultimately completed and that you see the potential for the portal to be effective. We value your feedback as it helps us to identify areas where PPL can improve. We will forward your comments to the law firm and ask that they review this internally.