Order took ages to be sent and I only learnt that their were supply issues when I queried the delay. Should have emailed me as soon as they knew there was an issue.
Důvěryhodný zákazník
11 years ago
Although previously had a good experience, the last order was dreadfully handled. Delayed due to one item not being in stock (not mentioned at point of order) then further delayed as when it finally came in, another item went out of stock. Very disappointing.
Sensory Direct
Sensory Direct
11 years ago
Hi and thank you for your feedback. We had some supply issues with one particular product and clearly we should have communicated this to you better. We have since put in new procedures to prevent this happening again.
Andrew
Sensory Direct
Sensory Direct
11 years ago
Thank you on the feedback on the shirt. This product is always tricky to size as it needs to be tight and there is a certain amount of give in the material so that it stretches. We are always happy to exchange products if you need a smaller or larger size.
Andrew
Recenze produktu
Datum nákupu: 04/02/2015
0
Sdílet
Důvěryhodný zákazník
11 years ago
quick delivery- easy to use web site
Recenze produktu
Datum nákupu: 18/02/2015
0
Sdílet
Důvěryhodný zákazník
11 years ago
In case I made a mistake they checked due to multiplications , thank you
When I phoned to ssek more details about the product, your employee seemed to have very little knowledge and i ended up deciding myself which type to purchase.
Sensory Direct
Sensory Direct
11 years ago
Thank you for sending your feedback and I am sorry that the advice you received prior to purchase was not good. We are a small company and pride ourselves on being able to give good advice about our products. Whoever you spoke too should have passed you on to another member of the team and I will make sure this happens in future. I am glad the jacket is proving beneficial for the child as this is the main thing. If you require any further advice I would be happy to help and can be reached on 01905 612857
Andrew
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.