Two of the products were damaged on receipt, so very disappointing indeed
Andrew Caws
Sensory Direct
9 years ago
Hi Miriam, thank you for your feedback. We were not aware that there were problems with your order and apologise for this. Sometimes items can become damaged during the delivery process - we do our best to ensure this isn't the case but unfortunately it can happen. Please call on 01905 670500 or email info@sensorydirect.com and we would be delighted to resolve this with you. Thanks.
The product was good. I spoke to a member of staff about dispatch service as I needed the product quickly. I was told that the product would arrive on the Friday if ordered today. the product arrived...
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Andrew Caws
Sensory Direct
9 years ago
Hi Sarah, thank you for your feedback, and we apologise that you were disappointed with the dispatch time. Having checked your order on our system, I can confirm that the order was dispatched via our courier on Wednesday 6th October and signed for at 12:30pm on Thursday 7th October at the delivery address, If you wish to discuss this further, please contact us on 01905 670500 or email info@sensorydirect.com. Many thanks.
Hi Isobelle. Thank you very much for your feedback - we are delighted that your daughter likes her Classic Weighted Blanket. We look forward to seeing you at sensorydirect.com again soon!
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.