When reporting a faulty item they were extremely unhelpful. I am still waiting.....
Customer Services
Sensory Direct
6 years ago
Thank you for sending us your feedback regarding the pop up den and my sincere apologies if no one has got back to you yet. Unfortunately we discovered a fault with the pop up dens and have been getting in touch with the people who have purchased them to let them know about the fault and to offer full refunds. You refund has been processed.
Again my sincere apologies for this.
The item doesn't fit/sit on properly on my 7-year-old daughter. though she is on a small size.
The clip doesn't expand: and the covering leather around the band that sits on the head has come off....
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Customer Services
Sensory Direct
6 years ago
I am sorry this has caused you a problem. All our ear defenders are fully adjustable and will fit from 12 months to adult. We have a Youtube video to assist with this. https://www.youtube.com/watch?v=glLr27fFtkA
The leather band will slide and tuck back in this is to allow for the adjustment. We are always happy to assist with your product issues just call or email.
Very quick delivery and my son really relys on his chew buddy it's fantastic. Very good for autistic children .
Recenze produktu
Datum nákupu: 19/06/2020
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TC
Trusted Customer
Ověřeno Feefo
6 years ago
Co říká Trusted Customer o Sensory Direct:
I brought 2 of the chewey necklaces for my son as he was chewing threw his clothes amazing product my son took to it straight away and couldn't be without it thank you so much
We've been ordering from sensory direct for just over a year my son is a big fan of there stick men chewbuddys they offer a Fast and friendly service 5*
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We are trusted supplier of sensory products and toys for those with Autism and special needs. We design and manufacture our own range of weighted blankets, weighted jackets and deep pressure products for sensory integration, all of which are class 1 medical products. We also sell a wide range of special needs toys and we are trusted suppliers to schools, NHS, OTs as well as countless parents.