Ordered on 11-16-22. I had a tracking number. After checking for several days on the status of my package being shipped from Fed Ex, it appeared that a shipping label had been generated, but package...
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Beth Czerwonka
Scientifics Direct Inc
3 years ago
Good afternoon
,
In further research, your order was placed on 11/16 at @9:51am and left our facility on 11/17, and arrived at the FedEx terminal in Buffalo, NY at 12:00am. Unfortunately, I do see there had been two weather delays while your order was in transit per FedEx. Weather delays, unfortunately, come up and can not be controlled by us once it leaves our facility. Per FedEx, the package arrived on 11/27. I am also showing a full refund was provided.
Again, my apologies for the inconvenience this caused you, and hope you will reconsider your review and business with us as we value our customers.
If you should have any further questions, please don't hesitate in contacting us.
Sincerely,
Beth C
Customer Service Manager
EF
Elizabeth Farag
3 years ago
Per your email, which I just received, I checked my front porch and indeed there is a package there. It was delivered when I was out last evening. The box is open at the top, but the contents (3 items) appear to be OK so far. Why couldn't someone tell me it was on its way to me? When I spoke to your customer service agent I was told the shipment was lost. What changed from Saturday's 11-26 status of "lost" to suddenly delivered on 11-27? I have already purchased similar replacement items on 11-26 for my granddaughter from Amazon and already received 2 of them on Sunday 11-27. and the third is in transit. What now?
Beth Czerwonka
Scientifics Direct Inc
3 years ago
Good afternoon,
Again, I apologize for the delay in transit. There is a possibility that when you called in at that time, FedEx tracking could have shown the package as lost...we cannot control what FedEx reports back to us and trust they are providing us with accurate information. Looking at the tracking information now, it is just showing a delay a couple of times as we here in Buffalo, NY experienced a winter snowstorm and all shipping was delayed from the 17th – 21st. I am happy you did receive the product and again apologize for the inconvenience this caused by having to purchase an alternative for your granddaughter. At this time, I see your refund has been provided. As far as the product you received, I would like to make this right for you so please keep them as a courtesy.
If you should need any further assistance, please don't hesitate in contacting me directly at 1-800-818-4955 ext 222.
Beth C
Customer Service Manager
The assembly-needed light switches covers arrived yesterday. So far I've looked at the instructions and I'm VERY pleased that those look great. Made in Canada. Clear notations, real words - not just...
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Recenze produktu
Datum nákupu: 18/11/2022
0
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MS
Melissa Shiner
3 years ago
Co říká Melissa Shiner o Scientifics Direct Inc:
The product was delivered very fast. It will be fun for my grandson who likes rocks.
Products arrived fast and were reasonbly priced. The electronics playground has been hard to find elswhere, glad to have found it here. All stem toys and kits. Perfect for starting a kid down a...
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Recenze produktu
Datum nákupu: 20/11/2022
0
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KS
Katie Smith
3 years ago
Co říká Katie Smith o Scientifics Direct Inc:
I was pleasantly surprised at how quickly the item ordered arrived at my door. Was packaged well so not worried about broken parts as a gift.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
