Recenze společnosti Scenic

Ability to answer all my questions , however trivial

From the first phone call o the final booking paperwork every step went extremely smoothly.

Once connected to a representative, the Scenic customer service is very good - but whatever time of day I call the time spent on hold waiting for someone to pick up is so frustratingly long; often in...

Generally good, but I'm still getting emails to say I haven't booked my flights (incomplete) when I know they have.

No communication & no flights.

very poor communication of customer data required

Generally poor service in Manchester; initially slow/unresponsive to messages and emails. Later, when we started to make progress, I was frustrated by the inflexibility in the choice of hotels for...

The lady who dealt with our booking was very pleasant and did her upmost to sort out flights etc.

Placed by booking via online chat, they found me the cabin and cruise I wanted, they and answered any questions I asked, very helpful.

Very helpful ; able to advise and answer all questions