Sort out your communication with your customers. I’ve sent an email and had to call twice. No one returned calls to update me on where my missing lamp was. Spending that kind of money, I expect far...
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Nigel
Rūma
4 years ago
We are so sorry to hear that you have had a bad experience. As discussed with the office this morning, it appears the the courier has lost your order. We have despatched a new order on a special delivery to be with you tomorrow.
If you have any further queries, please call us on 0330 433 9899
Sorry for any inconvenience.
Easy ordering. Well packaged. Quick delivery. Quality product. Modern lamp base with touch of traditional and without being too industrial. Quite hard to get nowadays. It was expensive but worth it.
Katy
Rūma
2 years ago
Delighted to read this, we set ourselves high standards so it’s nice to know we are achieving them with great products and service!
First time I have purchased from this company and everything went very smoothly. Site was easy to use,payment went through no bother. Communication was good and delivery time was excellent.
Katy
Rūma
2 years ago
Thank you for the great rating!
Recenze produktu
1
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MC
Maxeen Conroy
4 years ago
Datum nákupu: 19/03/2021
Co říká Maxeen Conroy o Rūma:
Will def buy from this company again.
Good product and good delivery time
Katy
Rūma
2 years ago
Thank you for the great rating!
1
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 20/03/2021
Service very good and I would definitely recommend them.
Katy
Rūma
2 years ago
Thank you for your kind words, hope to see you again soon!
Recenze produktu
1
Sdílet
CB
Catriona Bailey
4 years ago
Datum nákupu: 26/03/2021
Co říká Catriona Bailey o Rūma:
Arrived within a few days, excellently packaged and exactly as described.
Katy
Rūma
2 years ago
Thank you for your kind words, hope to see you again soon!
We are so sorry to hear that you have not been advised of a delivery date. I can see that the product was despatched by us on the 30th March at which point you should have received an email. I have spoken with our courier who has confirmed that they will be contacting you today to arrange a suitable delivery date.
If this matter is not resolved by Tuesday when the office reopens could you please email us at customersupport@ruma.co.uk or please just call us on 0330 433 9899.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
