Recenze společnosti Root7 UK

Thanks for taking the time to share this review with us, Christopher and thanks so much for bringing this to our attention! We are continually exploring ways to reduce our ecological footprint and fully appreciate that a box of this size is unnecessary, given the contents - please rest assured, this will be communicated to our warehouse team. Thanks again, we really appreciate the feedback. :)

We are so sorry that you have experienced this and appreciate just how disappointed you must have been! It looks as though the order had been processed incorrectly initially and unfortunately, we were unaware of this error until the email came through via our website contact form. It looks as though a member of our customer care team has been touch and arranged for a replacement to be sent to you which, as I understand, has now been received and the issue resolved. The partial refund had been issued at the time of the order but appreciate that this may not have been immediately visible. Please understand that this is not the high standard of service that we continually strive for and we are truly sorry that this has been your experience in this instance.

As discussed the order was sent out the day it was placed, apologies that this has not reached you and another replacement was sent out yesterday. Many thanks.