Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ROL Cruise Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 25,551 recenzí

Jennifer Brown

Ověřeno Feefo

GBR

2 months ago

Co říká Jennifer Brown o ROL Cruise:

Disabled cruising

Excellent!.. originally booked on an entirely inappropriate cruise? Im disabled Disabled cruisinggp(wheelchair) Half an hour later i was told i couldnt cancel... so thought id just HAVE to go!...

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Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are so pleased to hear that Charlotte was able to assist you with your booking. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Helpful landline conversation

Very helpful and ready access to off-broschure information.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are pleased to hear that the agent was very helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Marion

Ověřeno Feefo

GBR

2 months ago

Co říká Marion o ROL Cruise:

Very helpful

Very helpful. I had a number of questions about the cruise I was interested in and they were all answered. I normally use ROL when booking cruises as they provide a good service and keen on in prices.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your lovely review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Calls answered swiftly Excellent representative who was very polite and knowledgeable

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are thrilled to hear that the agent was very polite and knowledgeable. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Graeme Gittins

Ověřeno Feefo

GBR

2 months ago

Co říká Graeme Gittins o ROL Cruise:

Fantastic service

Professional and friendly service with knowledgable staff

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are delighted to hear that you find our agents professional, friendly and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Great service. Great company.

Excellent. Clear information given with a clear voice, well-spoken too. Booking made simple.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are pleased to hear that the service was excellent. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Brilliant,, accommodating, efficient

Megan Hammond

ROL Cruise

2 months ago

Thank you for your review, we are pleased to hear that you find our agents brilliant, accommodating and efficient. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

Efficient pleasant holiday booking.

I made an enquiry and was contacted within an hour by Ollie who answered my questions and advised on availability. I then said I would discuss with my husband and Ollie asked if an afternoon call...

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Megan Hammond

ROL Cruise

2 months ago

Thank you for your lovely review, we are delighted to hear that you found Ollie friendly, knowledgeable and pleasant. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Gek Kee Hawkins

Ověřeno Feefo

GBR

2 months ago

Co říká Gek Kee Hawkins o ROL Cruise:

Great service as usual

Have been with ROL for 20 yrs. Very helpful and professional staffs.

Megan Hammond

ROL Cruise

2 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Anthony Collard

Ověřeno Feefo

GBR

2 months ago

Co říká Anthony Collard o ROL Cruise:

All systems Go!

It was nice that the agent Jasmine was the person who picked up the phone, unlike a typical call centre. She was a great guide in the booking process, having a vast knowledge of all possible...

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Megan Hammond

ROL Cruise

2 months ago

Thank you for your lovely review, we are delighted to hear that Jasmine was able to assist you with your booking. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ROL Cruise

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?