Thank you for your kind feedback. We're delighted to hear you found our service excellent, helpful and professional.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Sdílet
SS
Stephanie Sambrook
Ověřeno Feefo
1 month ago
Co říká Stephanie Sambrook o ROL Cruise:
Comprehensive helpful
Megan Hammond
ROL Cruise
1 month ago
Thank you for your 5-star review. We're delighted you had a positive experience and appreciate your feedback.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
Excellent service
I had a very good service from the agent I dealt with. Although the programme I was interested in had not been advertised, the agent went out of his way to accommodate my requirements. I was kept...
Přečíst další
Georgia
ROL Cruise
1 month ago
Thank you for your wonderful 5-star review.
We're delighted to hear that you received excellent service from our team. It's especially pleasing to know that your consultant was able to help with a programme that wasn't yet advertised and took the time to accommodate your requirements. Keeping our customers informed every step of the way is something we pride ourselves on, so we're pleased this made a positive difference to your experience.
Thank you for choosing ROL Cruise. We look forward to helping you plan your next holiday.
The ROL Cruise Team
0
Sdílet
CR
Carol Riggall
Ověřeno Feefo
GBR
1 month ago
Co říká Carol Riggall o ROL Cruise:
Very good service.
Very friendly and knowledgeable staff.
Georgia
ROL Cruise
1 month ago
Thank you for your 5-star review.
We're delighted to hear that you received very good service from our team. Providing friendly, knowledgeable support is at the heart of what we do, so it's wonderful to know that your experience reflected this.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to helping you plan your next cruise holiday.
Kind regards,
The ROL Cruise Team
0
Sdílet
AN
Anne
Ověřeno Feefo
GBR
1 month ago
Co říká Anne o ROL Cruise:
Excellent customer service
Excellent service, very friendly ,explained everything in a clear way, answered all my cruise questions ,very knowledgeable about cruise liner ,and put me at ease with a decision to have a holiday of...
Přečíst další
Megan Hammond
ROL Cruise
1 month ago
Thank you for your lovely review. We're delighted to hear that Georgia was able to answer all your questions, provide clear guidance, and help you feel confident in booking your holiday of a lifetime. We will be sure to pass on your kind feedback.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Sdílet
RU
Rudi
Ověřeno Feefo
GBR
1 month ago
Co říká Rudi o ROL Cruise:
The agent was excellent
The agent I spoke to was very helpful and helped me book 3 extra cruises, as a solo finding cruises is harder to book.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your lovely review. We're delighted to hear our agent was so helpful and made it easier for you to book not just one, but three extra cruises. We understand that finding suitable cruises as a solo traveller can sometimes be more challenging, so it's wonderful to know we could help.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
Excellent, very helpful and efficient.
Megan Hammond
ROL Cruise
1 month ago
Thank you for your kind feedback. We're delighted to hear you found our team helpful and efficient.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Sdílet
JC
Julian Clarke
Ověřeno Feefo
GBR
1 month ago
Co říká Julian Clarke o ROL Cruise:
Another successful cruise booking through ROL
Used ROL several times to book cruises. I received an email with what seemed a good offer for 28/29 😳. My wife wanted the 2029 cruise. Japan to Canada with Seaborne.
Called ROL. Spoke with helpful...
Přečíst další
Megan Hammond
ROL Cruise
1 month ago
Thank you for your lovely review and for choosing ROL Cruise again. We're delighted to hear that Rachel was able to assist you and that everything went smoothly when booking your cruise.
We're sorry for any confusion regarding the John Lewis Gift Card promotion. The gift card value is tiered based on the suite grade booked and the duration of the cruise, as outlined in the promotions' terms and conditions. We can, however, confirm that you will be receiving a John Lewis Gift Card for the appropriate amount applicable to your booking.
Thank you once again for your feedback and for your continued trust in ROL Cruise. We look forward to helping you plan many more memorable holidays in the future.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Sdílet
CS
Cedris Smith
Ověřeno Feefo
GBR
1 month ago
Co říká Cedris Smith o ROL Cruise:
Nest Cruise Company
Excellent as always. The staff are extremely knowledgeable, friendly and helpful
Megan Hammond
ROL Cruise
1 month ago
Thank you for your wonderful review. We are delighted to hear that you continue to receive excellent service from our team. Your comments about our staff being knowledgeable, friendly, and helpful are greatly appreciated.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
0
Sdílet
DN
David Noble
Ověřeno Feefo
GBR
1 month ago
Co říká David Noble o ROL Cruise:
Great service as always
The booking process is always easy with ROL. Having recently returned from a cruise with hotel stays both ends which was very efficiently organised by ROL right down to the shortest transfer, using...
Přečíst další
Megan Hammond
ROL Cruise
1 month ago
Thank you for your fantastic review and continued loyalty. We are delighted to hear that both your previous cruise and your recent booking experience were handled efficiently, and that our team provided knowledgeable, excellent customer service.
We truly appreciate your feedback and look forward to helping you plan your next holiday.
If we can be of further assistance, please do get in touch.
Kind regards,
the ROL Cruise Team
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.