Hi Luke,
We're sorry to hear that you have not received your Jetting Off pass yet. We posted this out on 20th October with Royal Mail so you should of definitely received it by now.
We'll be issuing you a full refund, this should be with you within 2 working days.
Once again apologies about this. We wish we could deliver all of our products but unfortunatley we have to leave this in the hands of others.
Many Thanks,
Rodo Creative