Good morning. Firstly, I would like to thank you for your review as we appreciate all customer feedback. I am, however, disappointed to hear that you were unhappy with the service that you received. As per our
Returns Policy, a full refund (including postage) and reimbursement of returns postage costs are only issued when a product is faulty or incorrect. As your Returns Form stated the product was "too small in the arm", this does not meet the criteria set out above. If you would like any precise measurements for items of clothing for any future orders, we would be more than happy to help prior to the order being placed. Furthermore, we will bring your feedback to the brand's attention. Many thanks.
