Thank you for taking the time to share your feedback about your recent experience with Riviera Travel. We are delighted to hear that you had such a positive experience.
Recenze produktu
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on your Douro, Porto & Salamanca River Cruise. We're delighted to hear that you found the scenery amazing and the trips interesting. We appreciate you bringing your dietary experience to our attention regarding the dessert options for your condition, and we will certainly pass your comments on to our culinary team for their consideration.
Datum nákupu: 06/08/2026
0
Sdílet
PB
Patricia Bilby
Ověřeno Feefo
GBR
1 month ago
Co říká Patricia Bilby o Riviera Travel:
Excellent
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had such a positive experience with us. Thank you for taking the time to share your feedback.
Recenze produktu
Riviera Travel
Riviera Travel
1 month ago
We are absolutely delighted to hear about your brilliant river cruise experience. It's wonderful that you found your cabin, the food, and our staff to be excellent. We are also pleased that booking your holiday was easy and that your queries were answered quickly and efficiently. We truly appreciate your kind words and are so glad you're looking forward to your next holiday with us. We can't wait to help you plan your next adventure!
We had asked for possible pre or post cruise stays at the time of booking, but this seemed to be overlooked as the next we heard was when we were given the fight details, and then to change these...
Přečíst další
Riviera Travel
Riviera Travel
1 month ago
We appreciate you taking the time to share your feedback regarding your recent experience. We understand your concerns about the pre or post-cruise stay arrangements and the associated costs.
RO
Roy
1 month ago
The response does not actually address the issue, in that we had asked for a pre/post stay costing at the time of booking, and in our view this had been overlooked. When we raised this again once we received the flight details, the costings were prohibitive.
Recenze produktu
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had such a wonderful experience on your cruise. It sounds like you thoroughly enjoyed the itinerary, especially the visits to the Roman antiquities and the vineyards with wine tasting. We are also delighted that you found the food on board to be great.
Datum nákupu: 14/08/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
Service received was excellent just a pity that our stateroom was so small. Not even a chair to relax, only the bed to sit on. What storage space was available was mostly taken up with life...
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Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you received excellent service during your recent experience with us. We appreciate you taking the time to share your feedback regarding your stateroom. We understand your comments about the space and storage.
Recenze produktu
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on your Douro, Porto & Salamanca River Cruise. We are delighted to hear that you had an enjoyable week with excellent food and drinks, and that you appreciated the pleasant company and smaller numbers compared to an ocean cruise. We hope to welcome you back on board a Riviera Travel holiday again soon.
Mostly it was excellent. Artur was delightful, he was very attentive and his whole demeanor was sparkling. He deserved "employee of the week."
The reception staff were very "smiley," and they...
I have already mentioned it. People were pleasant except when we arrived the gentleman was rude, I dared complain about the lack of food, welcome, we were parked on the deck where it was very hot, I...
Excellent service from Riviera and ships crew. A great choice of excursions. Ship was clean and welcoming, food was excellent and crew were keen to oblige people with allergies
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our service and the excursions offered. It's wonderful to know that you found the ship to be clean and welcoming, and that the food was excellent. We also appreciate your kind words about our crew's attentiveness to guests with allergies.
Recenze produktu
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you had a brilliant cruise with a great itinerary. It’s wonderful to know that Gillian and Lisa did a great job and that Gillian was able to make adjustments to the trips to accommodate everyone. We appreciate your understanding regarding the cabin size on this particular ship and are delighted that you enjoyed your experience with us.
Thank you for taking the time to share your feedback on our service. We are pleased to hear that you had a positive experience and appreciate you choosing Riviera Travel.
Recenze produktu
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Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your Burgundy, the River Rhone & Provence Cruise and the excellent food and drinks package. It is wonderful to know that you found the onboard entertainment and the cabin to be to your satisfaction. We are also glad that the extension to Lausanne was a memorable part of your trip. We appreciate you sharing your experience with us.
Satisfactory overall when booking. Need more flexibility with ability to book own seats on flights that was tedious compared to other companies
Riviera Travel
Riviera Travel
1 month ago
While we were please to hear that you found the booking process to be satisfactory, we regret to learn that the ability to book your own seats on these flights, compared less favourably to your experience with other companies. As you were part of a group booking, we could not release the PNR for your flight until 8-6 weeks prior to departure, as per the terms set by our partnered airline supplier. As soon as we received this, we understand that you were split from the group, given your PNR which enabled you to book your own seats.
Recenze produktu
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to post your feedback. We're pleased to hear that overall, you thought this river cruise was good. As we are always striving to enhance our guests' experiences your comments have been shared with the appropriate team at head office for review. We look forward to having the pleasure of your company on your next trip with us.
Datum nákupu: 05/08/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 4* rating
Recenze produktu
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your first river cruise with us. It's wonderful to know that the Burgundy, the River Rhone & Provence Cruise exceeded your expectations. We hope to welcome you back on board for another memorable journey.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
