Thanks for the feedback. While I can confirm that all products are robustly packaged and inspected thoroughly prior to despatch, mishandling can sometimes occur where FedEx's sorting/delivery operatives fail to observe the 'fragile' advice printed clearly on the outside of the parcel, so apologies for this rare oversight on the part of our normally diligent courier team.
In order to minimise any further disruption to your enjoyment of the gift, if you could contact me quoting your order reference and a convenient date for re-delivery, I shall ensure that these items are replaced immediately with our compliments.
Apologies once again, but I hope that the above gesture meets with your approval and look forward to hearing from you soon.
Kind regards,
Ryan Pullen
Senior Executive - Sales & Marketing
Regency Hampers Ltd.
