Recenze společnosti Red Funnel Isle of Wight Ferries

Thank you for your feedback, we do understand the impact maintenance to our passenger gangways can have on your overall experience however with the new foot passenger gangway in place there should not be a need for foot passengers to load via the main deck any more. The process was for the cars to disembark before we let foot passengers on and off as this was the safest way and we do apologise if this was not the case. I will forward your comments to the Customer Experience Manager on board our ferries to look at the cleanliness of the lounge area as the seats should be clean at all times. We are currently in the process of increasing the seating as well as modernising and improving the facilities both ship and shore with the first vessel the Red Falcon being completed by Easter 2014. For more details please visit www.redfunnel.co.uk/newlook. Customer Services

Thank you for taking the time to leave a review, it is disappointing to hear the comments you have made and rest assured this needs urgent investigation on our part. Please can you forward your contact details to customerservices@redfunnel.co.uk and we will be in touch immediately upon receipt to ensure these comments receive the appropriate attention to detail. From the details provided we can identify the vessel and staff in question. We do apologise for the issues you have raised and look forward to receiving additional information so we can investigate this matter on your behalf. Customer Services