Recenze společnosti Red Dot Tours

Dear Mr Smith As you know, we are keenly aware of your frustration over aspects of your booking and we have read all the correspondence on multiple sites on the matter both during and after your stay. We have made our displeasure clear to Uga Jungle resort that we were NOT made aware of the low-season construction work taking place in part of the hotel. We were as dismayed as you were. This is not the high standard we pride ourselves in. But unless I am mistaken - because I have only read the correspondence and was not party to any phone calls - AT NO STAGE did you request a change of hotel. If you had requested a change of hotel we would have acted on your behalf to ensure that you received your preferred outcome. Your emphasis in the written correspondence appears to be why you were not receiving certain Full Board privileges that a Group booking was getting (you had booked on a bed and breakfast basis). As you know we negotiated you a better deal, free of charge, to compensate for the disruption and were under the naive illusion that you were happy with our best efforts on your behalf. We encourage all our staff and guests to work together in a positive spirit for best outcomes and we are disappointed both for you and for us that we appear to have lapsed into something less fulfilling. That is absolutely against all we hold dear. We wish you happier holidays in the future. We have taken note of your other product feedback.Best regards David Hopps Director

Many thanks for your considered assessments of the accommodation used on your tour of Sri Lanka. We are pleased that the Red Dot itinerary met your wishes and helped to give you a happy holiday. Travel well in the future and thanks for trusting the arrangements to us. Best regards The Red Dot team

Many thanks for your feedback. We are concerned that two of the properties appear to have been lightly staffed during your stay and we will sbe seeking an explanation as to why this was so. But we are pleased this does not seem to have undermined your general happiness on your holiday arrangements and the pleasure you found in much of the accommodation provided. Best regards The Red Dot team

We are thrilled that you found so much delight on your tour of Sri Lanka with Red Dot Tours. We are grareful for the time you have spent reviewing both our services and the accommodation options used. Best wishes for future holidays. Best regards The Red Dot team

Thank-you for your continued support for Red Dot's Sri Lanka tours and for once again a considered review of your tour and the accommodation offered. Your knowledge of our accommodation must be beginning to equal ours these days and we have seen every place on our portfolio! Naturally, we would love to see you again Best regards The Red Dot team

Many thanks for reviewing your stay in Sri lanka with Red Dot Tours. When we hear that things have turned out so well, it really does give us so much pleasure that we have helped to showcase our country at its best. We will pass on your comments to Lahiru and Manju. Thanks, too, for the accommodation feedback which we study regularly. It sounds as if the choices worked very well. Thanks for travelling with us and we wish you many happy holidays in the future. The Red Dot team

Many thanks for your generous review of your Red Dot holiday. We are delighted that things went so well and that you also enjoyed out selection of properties. Thanks for travelling with us and best wishes for all your future travel plans. Best regards The Red Dot team

We are thrilled that you found such delight in your Red Dot holiday in Sri Lanka and that Lahiru was so receptive to your needs - you certainly opted for some splendid properties. We will thank Jagath, your chauffeur-guide, too, for his adaptability to your wishes. We think that is so important in making the travel hours as enjoyable as possible. Thanks for travelling with us and we wish you many happy holidays in the future. Best regards The Red Dot team

Many thanks for your assessment of your accommodation on your recent stay in Sri lanka. This is very helpful to us as we try to ensure our choice of Sri Lanka accommodation remains the best we can offer. Thanks for travelling with us. Best regards The Red Dot team

Thank-you for taking the time to review your Red Dot Sri Lanka holiday. We are pleased that it turned out so well. However, we have taken note of your critical comments about some of the accommodation used and we will evaluate this at our next meeting. Best regards The Red Dot team