Hi Elaine,
We're really sorry to see you've had issues with a Pulse and Cocktails product. We really value your feedback and want to make sure this situation is put right. I've spoken to our customer services team, and apparently, they haven't heard from you or received the returned parcel yet. Please, can you confirm which product(s) you're sending back, and when you posted so we know when to expect the item back?
We will then fully refund you for the faulty items, your original postage cost and your postage cost to send the items back to us.
We hope you're happy with the above and will re-consider the feedback of 2 stars provided. We're always striving to deliver great customer service, so thanks again for your feedback.
Kind regards,
Steph