Recenze společnosti ProDog Raw

Thank you for your high-star rating on our service. We really appreciate your support. If you have any questions, please do not hesitate to contact us. We're here to help you all we can. Best wishes Team ProDog

Thank you for your feedback. We’re glad to hear you were happy with the service overall. Apologies, your order didn’t arrive on the day you expected. It seems that an amendment was made on your side to your subscription after you spoke to our customer service operative, and unfortunately it pushed the delivery date forward by 24 hours. Please do email us support@prodograw.com if you need any further assistance so we can ensure your delivery arrives on time. Best wishes Team ProDog

Thank you for the lovely review. We’re delighted to hear you’re completely satisfied with ProDog Raw and that your subscription runs smoothly each month. It’s great to know the reminders and delivery updates help keep everything hassle-free. We truly appreciate your support and are always here if you need anything at all. Best wishes Team ProDog

Hi Catherine, Thank you for the lovely review. We're delighted to hear that Alison’s nutritional guidance has been helpful and that our customer service team has been able to support you promptly whenever needed. We truly appreciate your feedback and are always here to help with anything you need. Best wishes Team ProDog

Hi Bobby, Thank you so much for taking the time to share your experience, and I'm truly sorry for the frustration and inconvenience this caused. We completely understand how stressful it is when your dogs’ food doesn’t arrive as expected and then had to source alternative food at the last minute. Thank you for mentioning that our customer support team was very helpful and professional, but it’s clear that the delivery issues overshadowed that, and for that we sincerely apologise. We agree that this isn’t the standard of service you should experience, and your feedback about DHL is being taken very seriously. We’re actively reviewing our courier processes to ensure situations like this don’t happen in the future. We’re disappointed that the delays led to your order and subscription being cancelled, especially knowing how much your dogs enjoyed ProDog. I see that your order from us has been refunded, so glad to that is resolved. Thank you again for your feedback, it genuinely helps us. Best wishes Team ProDog

Hello Lynne, Thank you so much for your super feedback. We’re pleased to hear you're happy with the timely delivery and that our instructions and advice were clear and helpful. Providing a smooth, supportive experience is exactly what we aim for, and it’s great to know we hit the mark. We really appreciate you taking the time to share your review. Best wishes Team ProDog

Hi Donna, Thank you so much for your fabulous review. We’re thrilled to hear how much you love our range of proteins and also to hear how helpful our customer support team has been. It’s also great to know you find the website easy to use, too. We truly appreciate your praise, and your recommendations to other dog owners mean the world to us. Thank you for all the love and support. Best wishes Team ProDog

Hi James, Thank you so much for your excellent review. We’re really glad to hear the website helped you work out the right amount of food for your dog, and that adjusting your delivery date was quick and hassle-free. It’s great to know the updates kept you informed, too. We’re always here to make things as easy and reliable as possible for you. Please contact us if you've any questions or need assistance, we're always happy to help. Best wishes Team ProDog

Hi Anita, Thank you so much for your kind words. We’re thrilled to hear your dog is enjoying the food, and that our communication and delivery meet your expectations. Please get in touch if you have any questions or need support. Best wishes Team ProDog