Recenze společnosti ProDog Raw

Hi Caroline, Thank you for your review. We're so pleased to hear that you're consistently happy with the quality of our food and the service you receive from us. We work hard to ensure every order arrives in great condition and that our customers receive the best possible support, so it's wonderful to know we're delivering on both. Thank you for your continued support, we really appreciate. Best wishes Team ProDog

Hello, Thank you so much for your five star rating on our service and all our meals you buy for your dog. We very much appreciate your support. Best wishes Team ProDog

Hello Iris, Thank you for your review and for choosing one of our bulk chub packs for the first time. We're pleased to hear that you had no problems with ProDog Raw and that you were happy with your order. We're sorry, however, that your experience with the DHL delivery wasn't as good as it should have been. We understand how important a reliable delivery service is, especially when ordering raw food. We appreciate your feedback and will continue to work closely with our delivery partners to provide the best possible service. Thank you for your support, and we hope to welcome you back again soon. Best wishes Team ProDog

Hi Mark, Thank you for your five star rating on our service. We really appreciate your support. If you have any questions moving forward please do get in touch at support@prodograw.com, we're here to help. Best wishes Team ProDog

Hi Maxine, Thank you so much for your five star rating on our service. We really appreciate your support. If you have any questions or need assistance, please do email us at support@prodograw.com . We're here to help. Best wishes Team ProDog

Thank you so much for your kind words. We're delighted to hear that you've consistently received excellent service and advice from our team. Providing the best possible support for our customers is something we take great pride in, so it's wonderful to know that your experiences have been so positive. Your feedback means a lot to us, and we're grateful for your continued support. Thank you for choosing Pro Dog Raw. Best wishes Team ProDog

Hello Yvonne, Thank you for your review. We're so pleased to hear your dogs are enjoying their food. We're sorry to hear that delivery can be a challenge at times, but we're glad our customer service team has been able to help when needed. We’re always looking for ways to improve our service and appreciate your feedback. Thank you for your support and for choosing Pro Dog Raw. Best wishes Team ProDog

Hi Carol, We apologise for the confusion regarding the loyalty voucher today. We went ahead and refunded the value of the coupon back to you from your recent order as soon as possible. It took a few hours due to being busy today, and it will show in your account within 3 to 5 working days. We also note that the customer support representative emailed within the same minute and apologised for writing the wrong name in response. Going forward, loyalty vouchers will need to be manually applied before checkout. I appreciate that this is different from how things may have worked previously, and I'm sorry for any inconvenience this has caused. I'm also sorry to hear your concerns regarding the introduction of AI. This is a relatively new addition designed to help us manage enquiries more efficiently, but it is certainly not intended to replace the support provided by our customer service team. Feedback such as yours is incredibly valuable, and I'll make sure it is passed on internally. You also contacted us at the beginning of the month, letting us know about the wet base of the box, and wrongly assumed you were happy with the response given. Thank you for your continued support, and please don't hesitate to contact us if there's anything we can help with. Best wishes Team ProDog

Hi Donna, Thank you for your wonderful feedback. We're delighted to hear that you found our delivery service convenient and reliable. Being able to choose a delivery day is something we know our customers value, so it's great to hear it helped you plan your time without worrying about unattended deliveries. We're also pleased that your order arrived quickly and that our delivery slots worked well for you. Thank you for taking the time to share your experience, we really appreciate your support and look forward to serving you again soon. Best wishes Team ProDog

Hi Sam, Thank you for your A+ review. We're delighted to hear that you've had a positive experience with both our products and service. Providing helpful support and responding promptly to our customers' needs is very important to us, so it's wonderful to know that our team has been able to assist you with any queries and that you've found our service consistently reliable. We truly appreciate your support and look forward to continuing to provide the best for you and your dog. Best wishes Team ProDog