We're sorry to hear about your concerns. After reviewing your emails, we noticed you contacted our garden coaching guides regarding plant watering. This email was meant as a general guide on plant care and not specifically about your overwatering. We are so sorry if this caused confusion. We value your satisfaction and guarantee all orders, so if there are any issues with your order, we are more than happy to provide a refund. Please get in touch with us at hello@plantsinabox.com.au for assistance. They are waiting for your response to their last email. Our customer service team is known for being quick, efficient, and easy to work with so I'm sure we can make you feel happier on your experience with us.