Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Planet Cruise

Zobrazení všech 13,411 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

1 month ago

Knowledgable

Very helpful and knowledgeable Contact. Lots of help with cabin booking

Důvěryhodný zákazník

Ověřeno Feefo

2 months ago

WOULD NOT recommend - booking and finance staff need better training

`I booked my cruise over the phone and all was well until payment. Agent said there was a problem with card payment so she did it again and couldn't get it to work. She went away and called me back...

Přečíst další

Shanaz

Planet Cruise

1 month ago

Thank you for taking the time to share your feedback. We are truly sorry to hear about the stress and frustration caused by this payment issue. We completely understand how concerning it is to see a duplicate charge on your card, especially for such a significant amount, and we are very sorry for the inconvenience and delay you experienced while this was resolved. Your feedback regarding the communication from our booking agent and the delays within our finance department has been passed directly to our management team to ensure better training and clearer processes are put in place. We are glad to hear that our agent from the Customer Relations Team was able to assist you effectively once the issue was logged. We deeply value your long-standing loyalty, and apologise that you felt let down during this process. Should you need anything further for your booking, please do not hesitate to contact us. Kind regards Customer Experience Team

Důvěryhodný zákazník

1 month ago

thanks for the reply and for your comments saying that you will pass my concerns about over the phone booking agents and finance department needing more training

Důvěryhodný zákazník

Ověřeno Feefo

1 month ago

Stress free booking

Excellent. Straightforward process.

Michael Ioannou

Ověřeno Feefo

1 month ago

Ian Matthews

Ověřeno Feefo

2 months ago

Co říká Ian Matthews o Planet Cruise:

Very helpful explained each stage.

Lynne Fowkes

Ověřeno Feefo

4 months ago

Co říká Lynne Fowkes o Planet Cruise:

Easy

Důvěryhodný zákazník

Ověřeno Feefo

5 months ago

Důvěryhodný zákazník

Ověřeno Feefo

5 months ago

We have used Planet Cruise for a number of years now, and never had any pr

Website is easy to use

Důvěryhodný zákazník

Ověřeno Feefo

5 months ago

Baltic Cruising here we come

Our sales agent was called Deborah and she was very helpful, we had to make some adjustments to the itinerary as the flights didn’t suit, so we went without the flights but the hotel and transfers we...

Přečíst další

Důvěryhodný zákazník

Ověřeno Feefo

5 months ago

Booked my dream cruise on QM2

Very easy to contact a cruise adviser who understood my requirements. professional service and friendly advice . A Good deal available and I booked my dream cruise on QM2 on the spot ,hassle free and...

Přečíst další

Neobdržel/a jste pozvánku k recenzi?

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Planet Cruise

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?