Good morning,
My sincerest apologies for the journey that you have had. As we mentioned on the call yesterday unfortunately, following an investigation with FedEx, the missing box of couch roll was declared lost.
Therefore, we have placed an order for a replacement box to be sent to you to cover the missing box.
Please contact us at customerservices@physiosupplies.co.uk if you would like your tracking reference number to track your delivery online.
My sincerest apologies again for any inconvenience caused.
Kindest regards,
Physio Supplies