Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Petals Florist Network Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/petals-network-pty-ltd | Feefo

Zobrazení všech 4,991 recenzí

Důvěryhodný zákazník

9 years ago

Datum nákupu: 05/01/2016

The flowers were delivered in a timely manner.

Recenze produktu

Amy

Petals Florist Network

9 years ago

Hi Cheryl,

Thank you for your feedback. I'm sorry to hear that you were dissatisfied with the quality of the flowers received. We want to make sure all of our customers are satisfied with the quality of their gift, so if you ever have concerns about quality I ask that you please contact our Customer Service team at quality@petalsnetwork.com so that we can investigate this for you.

Amy

Petals Network

Barbara

Geraldton wa

9 years ago

Datum nákupu: 04/01/2016

Co říká Barbara o Petals Florist Network:

Mum loved them

Amy

Petals Florist Network

9 years ago

Hi Barbara,

Thank you for your positive feedback. We're so pleased to hear that your Mum loved her flowers and we look forward to sending more flowers with you soon.

Amy

Petals Network.

Recenze produktu

Laura

9 years ago

Datum nákupu: 04/01/2016

Co říká Laura o Petals Florist Network:

Were not delivered on the date selected and no explanation given to me why.

The ordering process was easy and clear with good photographs provided of the displays however what ruined the experience was the flowers i ordered were delivered a day late than what was arranged. I...

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Amy

Petals Florist Network

9 years ago

Hi Laura,

Thank you for your feedback. I'm so sorry to hear that your flowers were delivered a day later than you had requested. We will reach out to you via email to see if there is anything we can do to make this up to you.

Amy

Petals Network.

Recenze produktu

Glenda

Rockhampton

9 years ago

Datum nákupu: 02/01/2016

Co říká Glenda o Petals Florist Network:

Disappointed

The only positive was the plants were delivered as promised

Recenze produktu

Amy

Petals Florist Network

9 years ago

Hi Glenda,

Thank you for your feedback. I'm sorry to hear that on this occasion you were dissatisfied with the quality of the plant received, and would like to thank you for bringing this issue to our attention.

We offer a 100% satisfaction guarantee to ensure all of our customers are satisfied with the quality of the flowers and gifts they order. If you ever have concerns about the quality of the flowers and gifts received, may I ask that you please contact quality@petalsnetwork.com along with a photo of the item so that we can investigate this for you.

Despite letting you down on this occasion we would very much like the opportunity to exceed your expectations next time around. You will shortly receive a voucher code for a 30% off discount that you can use on your next order with us. This voucher is valid for 12 months and can be used for our entire range of flowers and gifts.

Your voucher code will be emailed to you shortly.

To place your order please use the following links and enter your voucher code in the promo code box on the payment page of the order:

To order in Australia : www.petals.com.au

To order in New Zealand: www.petals.co.nz

To order in the United Kingdom: www.petalsnetwork.co.uk

Best regards,

Amy

Petals Network.

Důvěryhodný zákazník

9 years ago

Datum nákupu: 07/01/2016

Disappointed with value for money

Service ok

Recenze produktu

Amy

Petals Florist Network

9 years ago

Hi Hayley,

Thank you for your feedback. I'm sorry to hear that on this occasion you were dissatisfied with the size of the bouquet received, and would like to thank you for bringing this issue to our attention.

We offer a 100% satisfaction guarantee to ensure all of our customers are satisfied with the size and quality of the flowers and gifts they order. If you ever have concerns about the quality of the flowers and gifts received, may I ask that you please contact quality@petalsnetwork.com along with a photo of the item so that we can investigate this for you.

Your voucher code will be emailed to you shortly.

To place your order please use the following links and enter your voucher code in the promo code box on the payment page of the order:

To order in Australia : www.petals.com.au

To order in New Zealand: www.petals.co.nz

To order in the United Kingdom: www.petalsnetwork.co.uk

Best regards,

Amy

Petals Network.

Katherine

Bunbury

9 years ago

Datum nákupu: 06/01/2016

Co říká Katherine o Petals Florist Network:

Did not have flowers I ordered and could not deliver on the day required. Delivered late the next day, which was disappointing as it was for my mother's 70th birthday.

Amy

Petals Florist Network

9 years ago

Hi Katherine,

Thank you for your feedback. I'm very sorry to hear that you order was delivered a day later than requested and that our local florist did not have the flowers you ordered in stock. According to what is listed on your order it appears that our Customer Service team did contact you to see if your order could be delivered next day and you agreed to this. This is most likely because your order was for delivery in a small town and next day delivery was the only available option. We will reach out to you via email to see if there is anything we can do to make up for the issues you experienced ordering with Petals Network.

Amy

Petals Network

Recenze produktu

Richard

9 years ago

Datum nákupu: 07/01/2016

Co říká Richard o Petals Florist Network:

Rubbish!

The flowers ordered for my daughter's birthday did not arrive. She had to go to the shop to be given a bunch of flowers that were not those ordered. If I had not been travelling overseas I would have...

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Amy

Petals Florist Network

9 years ago

Hi Richard,

Thank you for your feedback. I'm very sorry to hear that on this occasion you were dissatisfied with our service and that your daughter's flowers did not arrive for her birthday. I will send you a private email in a moment to see if there is anything we can do to make this up to you and your daughter.

Best regards,

Amy

Petals Network

Recenze produktu

Sharon

Coffs Harbour

9 years ago

Datum nákupu: 03/01/2016

Co říká Sharon o Petals Florist Network:

Would not hesitate to refer them.

Against all odds, because the numbers had been re allocated in the retirement village, they still managed to deliver!

Recenze produktu

Důvěryhodný zákazník

9 years ago

Datum nákupu: 07/01/2016

Excellent

Recenze produktu

Důvěryhodný zákazník

9 years ago

Datum nákupu: 04/01/2016

Recipient was overjoyed with the flowers.

Beautiful flowers, service very efficient.

Recenze produktu

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O Petals Florist Network

Since 1992, Petals Network has been delivering flowers throughout Australia and around the world. Over the years we have developed a reputation for high quality service for the best price. Boasting a network of over 1500 florists throughout Australia, New Zealand and the United Kingdom, Petals has grown to be one of the largest and most trusted florist networks in Oceania. With an international network of over 20000 affiliated florists worldwide, Petals can provide you with quality flowers and speedy delivery in over 90 countries.

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0267749268

11444 Olympic Blvd, Los Angeles, California, 90064, United States

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Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Petals Florist Network

Designer's Choice ArrangementVíce recenzí pro tento výrobek (126)Prohlédnout si stránku výrobkuI was disappointed with the flowers. I saw them a few days after they were delivered and they were definitely on the way out.

Enchanted GardenVíce recenzí pro tento výrobek (118)Prohlédnout si stránku výrobku

Citrus SplashVíce recenzí pro tento výrobek (48)Prohlédnout si stránku výrobkuNo issue with the product, it was as per the photograph. Delivery was a day late!

Quiet ExpressionsVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuCheap plants on a platter not at all like the photo

Always a LadyVíce recenzí pro tento výrobek (17)Prohlédnout si stránku výrobkuNo what I wanted or ordered.

Polka DotVíce recenzí pro tento výrobek (60)Prohlédnout si stránku výrobkuWrong flowers which did not get delivered - most disappointing.

Cheers to YouVíce recenzí pro tento výrobek (10)Prohlédnout si stránku výrobkuGorgeous arrangement, my Aunty was extremely happy!

Lily DevineVíce recenzí pro tento výrobek (5)Prohlédnout si stránku výrobku

Pinking of YouVíce recenzí pro tento výrobek (43)Prohlédnout si stránku výrobku

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?