Hey Adam,
Thank you for taking the time to leave us with your feedback.
I am so very sorry we don’t currently offer free returns, as it is not yet possible, due to the fact that we are a small independent company. We have been looking at a better returns solution for our customers, which we hope to have implemented soon.
With regards to the sizing, I can confirm that different styles can fit slightly different. We do provide a detailed size guide for each item in order to help our customers gauge the fit better.
In the very rare case you do feel that the sizing is at fault, please reach out to our customer service team at hello@pand.co and they will do there upmost to ensure you have a resolution you are happy with.
Apologies for any inconvenience caused.
Kind Regards,