I ordered 10 cards, one was a Christmas card which arrived 7 days after ordering. The other 9 have still not arrived. I have asked for an update on where the other nine are but I have not received a...
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Pango Productions
Pango Productions
4 years ago
We are so sorry to hear that you have not received your cards. We are unable to locate a message from you regarding the missing package but we have checked our records and the parcel with the 9 cards was despatched on the 13th July with a proof of postage if you would like to see a copy.
The parcel was sent by 2nd class post and we are unable to classify it as lost by Royal Mail until after 10 working days after the expected due date (3 working days).
If you would like to contact us on hello@pangoproductions.com, we would be happy to arrange a refund or to replace the missing items. Apologies once again for the inconvenience caused.
Důvěryhodný zákazník
4 years ago
Excellent customer service and beautiful cards, the magnets are lovely and mean the recipient has something to keep!
Důvěryhodný zákazník
4 years ago
I am now a happy customer and will be returning to buy more!
Great original cards. Good quality Fast service. Bought the chilli card.. colourful and fun...............................................................................
Although my initial order got lost in the post, they eventually replaced the missing card and send an extra card as a goodwill offering which was much appreciated
David Wigley
Pango Productions
5 years ago
Thank you so much for the positive review. We hope your nephew liked his new magnets :-)
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.