Very impressed with the changing bag. Very organized and well thought out- I can’t wait to use it! It looks stylish, but very practical. Price was appropriate and shipping was quick.
My first experience with pacapod has been horrible. I still have no tracking number or email information telling me that the baby shower gift is indeed on its way to the changed address. You get no...
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PacaPod Team
pacapod-store-us
7 years ago
Thank you for taking the time to leave your feedback - we are sorry to hear you aren't happy with the service you received.
I've discussed your case with the member of the customer service team who worked with you. They have explained that the delivery address you input was incorrect at the time of purchase, but that as soon as you made them aware there was an issue the package was recalled. Once you had confirmed the correct delivery address, a replacement order was shipped before the wrongly addressed package had been received back. I can see this is currently in transit - UPS estimate most deliveries will arrive within 5 working days, so this should arrive by Wednesday at the latest.
We do apologise for the time it can take us to resolve issues like this for our American customers. We do operate UK office hours, and although we have a support team who can help with queries they aren't authorised to amend delivery details as you required.
We hope your recipient enjoys their gift.
Datum nákupu: 07/11/2018
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Důvěryhodný zákazník
7 years ago
I really like bag that I Receives ,I would like to buy more stuff but it’s expensive .
Recenze produktu
Datum nákupu: 11/09/2018
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TC
Trusted Customer
7 years ago
Co říká Trusted Customer o pacapod-store-us:
The service was good
Recenze produktu
Datum nákupu: 02/07/2018
0
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TC
Trusted Customer
7 years ago
Co říká Trusted Customer o pacapod-store-us:
I bought a pacapod Idaho bag when my daughter was born and I LOVE IT! Best bag in the world. Fantastic quality, durable, attractive, cleverly designed, perfect size. I wanted to get a new bag - 3...
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PacaPod Team
pacapod-store-us
7 years ago
Thank you so much for your feedback - we are so pleased to hear you love your Idaho!
We have fed your comments back to our design team for consideration, as it is only through feedback like yours that we can make the changes our customers want to see.
The customer service was helpful and answered promptly. I had received a credit and it was simple to use online. I picked out a gorgeous bag and it was on my doorstep in just a few days. Thank you!
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
