Recenze společnosti Online Pound Store

Hi Sharon, You are completely right to be frustrated, and I am incredibly sorry. A two-week wait with the order still stuck in transit is completely unacceptable. We experienced a dispatch delay on our end, which has unfortunately been compounded by a major hold-up within the courier network. As discussed in our emails, we'll be in touch with an immediate resolution pending the courier's update. Best wishes, OPS

Hi Tina, Thanks for the honest feedback and for sticking with us. You're spot on, there's no excuse for messy packing. We actively review our packing processes, so I've passed your comments straight to the warehouse team today for review, as we always want the best experience for our customers. We really appreciate you calling it out so we can keep an eye on it. Glad the rest of the order was great, and we'll make sure the next one is handled with much more care. Best wishes, OPS